【正文】 te lights ? Resolution of the encounter ? Outlines for toys on floor of child care center 3/16/2023 38 DEC Service Flier 3/16/2023 39 Failsafing the Server ? Task ? Operating room trays with indentations for instruments ? Treatment ? Smile checklist (greeting, taking order, informing of desert special, and giving change) ? Tangibles ? Mirrors for personal appearance inspection ? Chairs with armrests to prevent sleeping 3/16/2023 40 Physical Detection and Control Methods ? Orientation and placement ? Delimiting and controlling the physical space ? Lockouts, and lockins ? Go / nogo gauging ? Dispensers ? Detecting presence or absence ? Improved visibility ? Unusual physical attributes 3/16/2023 41 Examples Labeling Template Jig for Part Placement J i gGuide Pins and Cutouts (that limit orientation) C u t o u tG u i d e P i n sC o r r e c t l y O r i e n t e d I n c o r r e c t l y O r i e n t e d3/16/2023 42 Examples (cont.) Height Gauge at Amusement Park Y o u m u s t b ea t l e a s t t h i s t a l l t o r i d e .3/16/2023 43 Examples (cont.) 3/16/2023 44 Examples (cont.) S w i t c h e sProximity Sensor Detects Broken Bit b r o k e n b itp r o x i m it y s e n s o rw a r n in g la m p Limit Switches on Jig 3/16/2023 45 Examples (cont.) Lines on Wall Indicate Reorder Points 3/16/2023 46 Sequencing Methods ? Baiting ? Task substitution ? Interlocks 3/16/2023 47 Examples 3/16/2023 48 Examples (cont.) 3/16/2023 49 Grouping and Counting Methods ? Counting and ordering ? Arrangement ? Kits ? Layout mats ? Checklists 3/16/2023 50 Examples 3/16/2023 51 Information Enhancement PokaYokes ? Moving information through time ? Storing it for later use ? Consolidating it to get the big picture ? Prediction ? Moving information across space ? Making information stand out 3/16/2023 52 How do you Failsafe? ? Educate the team about pokayoke devices ? Find the source of the errors ? Blueprint (flowchart) ? Find defects ? Trace to source ? Brainstorm ? Inexpensive, clever devices ? Only one device per error ? Toyota averages 12 per machine ? Type of Cue ? Warning ? Control ? The 5050 rule 3/16/2023 53 Failsafing works best when… ? There is a fixed sequence of operation that are routinely followed ? Each operation has clearly identifiable goals and specifications ? The number and range of inputs you must control for each operation is small ? The customer “ knows the drill” in general terms at least ? Task and tangibles rather than treatments are the core features of the service ? The process design must be fundamentally sound 3/16/2023 54 糟糕的 PokaYoke ? 用鈴聲提醒上洗手間后忘了洗手的顧客。 3/16/2023 55 Where MistakeProofing does NOT work well 1. Destructive tests. 2. Production rate is very fast. 3. Shifts occur more rapidly than they can be responded to. 4. Selfchecks when control charts are used effectively. 3/16/2023 56 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH