某五星級(jí)大飯店餐飲宴會(huì)部標(biāo)準(zhǔn)工作程序英文原版-資料下載頁(yè)
2025-07-13 15:54本頁(yè)面
【導(dǎo)讀】Readytobeonduty.andwellgroomed.-Hotel’sstandard.start.ServiceStation.doneintime.them.courteousservice.care.PREPAREDBY;Setthebartable.table.Setliquors.balance.holes.andnochip.bottleinthemiddle.stain.guest.guests.-Showourhonesty.Dailybriefing.@Hotelinformation.@VIP’sarrival/in-house.@Customer’sments.@Dailychef’sspecial.jobeffectively.
【正文】 Final check According the event order to set up table including the buffet table. Lay table cloth and skirt on. Set up the western buffet table set. (Attached with table top plan) Set up buffet table a coordinate with kitchen to decorate and set up the buffet table. Coordinate with stewarding to set up the chaffing dish. Coordinate with engineer to set up AV equipment and music arrangement. Final check to make sure everything is prepared. Ensure a smooth operation Ensure a smooth operation To provide professional service To ensure an efficient operation and provide professional service PREPARED BY: APPROVED BY : DESIGNATION Service Manager SIGNATURE/DATE DESIGNATION General Manager SIGNATURE/DATE DEPARTMENT: Banquet JOB TITLE: Service Associate TASK NO: SOP BQT 014 TASK: How to set up a classroom style EQUIPMENT REQUIRED: IBM table, green felt, pad/pencils. WHAT TO DO HOW TO DO IT WHY Lay out the rectangular tables 183cm x46cm. Lay the felt cloth. Put down the chair. Set pencil / pad goblet. Lay out the number of tables required according to the floor plan and centralize them. Lay out the remaining row by leaving 3 feet gap in between the row. * Gap between row must be even. * The center aisle must be 3 feet away. Lay the green felt and skirting it with a clip. * The skirting must be without stains and holes. Place 3 chairs per table, unless especially request by the guest and the chair must spread evenly. Set pad and pencil on the table in front of every chair, and then set the coaster and goblet at the right top of the pad. (pencil are positioned at 45 degrees and point to left.) * Pad / pencil must be in the center of the chair and the goblet must be free of spots. * Goblet upside down on the coaster to prevent the dust. Make the customer feel they are at the center of everything. Enough spacing to Comfort our customer. Convenience for the Customers’ satisfaction. Show we care for them, and makes them feel fortable. Enough spacing to convenience our customer. Show we care for them and our standard. PREPARED BY: APPROVED BY: DESIGNATION Service Manager SIGNATURE/DATE DESIGNATION General Manager SIGNATURE/DATE DEPARTMENT: Banquet JOB TITLE: Service Associate TASK NO: SOP BQT 014 TASK: How to set up a classroom style (continues) EQUIPMENT REQUIRED: IBM table, felt cloth, pad / pencils. WHAT TO DO HOW TO DO IT WHY Set water pitcher underliner and candy mints. Check the alignment. Goblet will be filled up with ice water, 10 minutes before meeting start. (ask host on prepouring) * Refilling beverages when glass less than 1/3 full. Use a dessert plate and a napkin folded into a square, as an underliner for water pitchers. * Napkin must be neatly fold and place in the center of the table, follow the candy mint next to the right side. Place sweet container in the middle of the table. Lastly stand at the back of the classroom and check the alignment. The table and all of the things set on the table must be straight, when viewing them from the back of the classroom. Show we care for the customer. Make them feel that they made right choice to have function in Shangri la hotel . Show we care guest satisfaction. Show our standards are set to ensure that our guests have a smooth and relaxing function, this will be delighting them. PREPARED BY: APPROVED BY: DESIGNATION Service Manager SIGNATURE/DATE DESIGNATION General Manager SIGNATURE/DATE DEPARTMENT: Banquet JOB TITLE: Service Associate TASK NO: SOP BQT 015 TASK: How to set up a theater style EQUIPMENT REQUIRED: Table, chairs, table cloth, skirting WHAT TO DO HOW TO DO IT WHY Lay out table. (Head table) Lay out tablecloth. Skirt the head table. Set the chairs. Lay out the Head table and centralized it. Lay outs the table clothes and fold it facing the back of the room. * Make sure the tablecloths are well pressed, clean without stain and small holes. Use the skirt clip to skirt the head table. * Make sure the skirting is clean without stain and well pressed. Set chairs in a row. Set first row of chairs 6 feet from the edge of the Head table or plat form. * Chairs must be clean without dust and in a straight line. * Leave feet between each row of chairs for enough spacing. Show that our standards are at a professional level which will please our guests. Shows that we care and it will delight our guest. It delights our guest. Enough spacing to be convent for our customers. Shows that we care for the customer enjoyment. Comfort for our customer is one of our most important responsibilities. PREPARED BY: APPR
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