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terviewed interested agents and worked with their union to be fair? 6 sales agents and 3 IS staff wrote the bulk of the ResNet interface after attending a training course by Qantas17Table 142. Sample Scripting Language for ResNet User Interface18Agents’ Reactions to ResNet? This puter is just wonderful. The colors are great. It39。s easy to look at. It39。s a lot of fun.? It makes the customer feel confident that you know what you39。re doing. ? You have time to think about more important things like nonstop service to certain cities that we have that other airlines don39。t. ? Not going home at night with headaches. That39。s my favorite part.? It39。s fun. It39。s new and it39。s different. You look at the big picture and what it can save Northwest and the revenue we can bring in. The bottom line is it39。s a great system it39。s a moneymaker. It39。s quick, it39。s fun and it39。s easy. What more can you want?19