【正文】
為您幫助。”You are wele,It is my pleasure.8、 當(dāng)與客人談話時,有電話進(jìn)來:“對不起……先生/小姐,請稍等一下”Excuse me …Sfir/Madam ,Just a moment please./I will be with you in A moment.當(dāng)你讓客人久等時:“對不起讓您久等了”Sorry to kept you waiting.當(dāng)客人想發(fā)傳真:“您所發(fā)的傳真有幾張,請問您要發(fā)到哪里,請坐著稍等一下”How many pages please? What’s the destination? Please take a seat While I sending these faxes for you.當(dāng)傳真發(fā)完以后:“…先生/小姐,這是您的傳真和傳真報告“;Here are you fax and transmition report.付款方式:“……先生/小姐,請問您的付款方式;請在這里簽名”How would you like to pay, please sign here.收款之后:先生/小姐,這是您的收據(jù)及剩余款項,請問還有什么需要幫忙的嗎?Here is you receipt and your changes, is there anything else.我叫……,如果您有什么需要幫助的,請拔商務(wù)中心分機YYYY,很樂意為您服務(wù),非常感謝……,先生/小姐,再見!My name is ……if you need assistance, please dial extention……,will be delight to serving you. Good bye.1如果傳真正忙時:“很抱歉……先生/小姐,對方的傳真正在用著,請您稍等一下,我稍候再幫您傳;I sorry……Sir/Madam, the line is engaged, please wait a moment, I will try again later.1如果傳真機夾紙時:“對不起……先生/小姐,我再試一次”I am Sorry the paper is garbled, I will try again.1如果傳真報告不顯示OK時:“對不起……先生/小姐,我再試一次”I am sorry there is no transmition report, I will try again./11 /