【正文】 n bill folio. If room is booked through travel agent. Only incidental charge can be shown to guest for signing. All charge paid by travel agency . room charge, meal charge should be kept for collecting money from travel agency. It is confidential to guest.Save time, care about guest time:Checks if guest staying period has been exceed limited date originally by pany. Care it hotel can get payment from pany and travel agent.節(jié)省客人時間注重酒店利益All charge which will be settled by city ledger should be signed by guest for acceptance except travel agent reservation.除旅行社預(yù)訂，其他掛賬的帳單須由客人簽字確認。PREPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDEISINATION: FOMSIGNATURE/DATEDESINATION: GMSIGNATURE/DATEDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO : FDCA 05TASK : Check out guest with city ledger 結(jié)賬時掛賬(page 3 of 3)EQUIPMENT REQUIRED: Opera work station/Bill folio/Liability formWHAT TO DOHOW TO DOWHY12. Settle rest balance which will not paid by pany and travel agent.客人自付賬項13. Ask if guest need any else help.提供額外幫助14. Alert bell men to be ready to serve guest.提醒行李員服務(wù)客人15. Bid farewell with guest and escort the guest to main entrance.送別16. Post city ledger in puter, print out one bill folio settled by city ledger and check out guest folio.在系統(tǒng)中結(jié)賬17. File all materials.整理資料請客人簽字。切記，由旅行社付款的帳項絕不可透露給人。Politely ask guest how to settle rest charge which will not be settled by pany or travel agent. Following the procedure of check out with cash, traveler‘s cheque and credit card.請客人結(jié)清自付賬項Confirm with guest if they need any else help, say: “Mr./ Ms. XX, is there anything else I can do for you?”與客人確認是否需要其他幫助Use eye sight or words to alert bell men to be ready to serve guest leaving.使用手勢，眼神提醒行李員服務(wù)客人Bid farewell guest, saying: “Mr./Ms I thank you for your staying in TRADERS HOTEL, KUNSHAN. We wish you to e back again and have a pleasant trip.”如不忙，送客人到正門?；蛑敢T方向。After guest departure, post city ledger in puter to settle the charge which will be paid by pany or travel agent. Print out this folio and check out guest room in puter.客人離開柜臺后，將相應(yīng)帳項掛賬，在系統(tǒng)中結(jié)賬File guest registration card, bill folio, and guest checks together.If the guest pay part of expense in CASH and rest by City Ledge, please copy one of R. card , the original one attach the C/L check out folio, the other attach to cash settlement folio.將所有資料整理歸類。如果客人部分賬目為掛賬，部分為自付，應(yīng)將登記單復(fù)印，原件附在掛賬賬目之后，復(fù)印件附在客人自付賬目后。Avoid any late charge after guest departure care about hotel benefit.避免客人離店后追帳Anticipate guest request show over caring about guest at every time.預(yù)見客人需要，關(guān)心客人Anticipate guest request to show our carefully and genuine service.預(yù)見客人需要，關(guān)心客人Conduct posting and checking out procedure is to avoid to make guest wait, care about guest time to let guest feel our caring and genuine service.節(jié)省客人時間避免員工忘記在系統(tǒng)中結(jié)帳All necessary materials regarding city ledger should be attached together for financial checking and collecting payment from pany or travel agent.所有資料將交財務(wù)部PREPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDESINATION: FOMSIGNATURE/DATEDESINATION: GMSIGNATURE/DATEDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO : FDCA 06TASK : Check out guest with credit card 結(jié)帳時使用信用卡(Page 1 of 3 )EQUIPMENT REQUIRED: Opera work station/Bill folioWHAT TO DOHOW TO DOWHY1. Greeting guest. 問候 2. Request guest room number .詢問房號 3 Inquire about any additional charge (like mini bar). 詢問客人是否有額外消費4. Verify all charges and print out the folio to the guest for checking.打印賬單確認賬目5. Withdraw guest registration card取出登記卡6 Release safety deposit box if the guest has asked for this service.退還保險箱 Initiate to greet guest with smile:“Nin hao, Sir/Madam, May I help you.” Keep body straight and eye contact.問候客人Politely for room number if guest request to check out by saying: “May I have your room number, please.” 客人要求退房時，禮貌詢問客人房號Politely ask for room key by saying: “Mr./Ms. XX. May I have your room key, please?”If guest no key holding it, release the guest. Then ask guest if there was any additional charge and if so, add to the guest folio. By saying:” Mr./ Ms do you have any additional charge today or have booked limousine service to the airport?” 詢問客人是否有額外消費，如酒水和訂車。Print out the updated bill and present it to the guest.Politely invite guest to review it and wait for his/her approval .By saying:: “Mr./ Ms XX May I review your account with you?打印更新賬單給客人檢查Withdraw guest registration cards with credit card voucher..取出登記卡為結(jié)賬作準(zhǔn)備See the check out message.If the C/O message is showing: “SD123” that indicate that guest has safety deposit box with us.By saying : “Mr./Ms. XX. have you closed your safety box with us?”查看系統(tǒng)中退房留言， 提醒客人退還保險箱Be courtesy and make guest feel self esteem. Sincerity to be ready to serve guest at first time and every time.表現(xiàn)我們的真誠，禮貌的服務(wù)。Get accurate guest information can guarantee precise service.得到準(zhǔn)確信息Save cost. Care about hotel expense. Show our care about guest.To eliminate any late charges after guest departure.避免客人離店后追帳。Avoid any dispute to show our professional service.Regard guest decision.Do more for the guest.客人檢查賬單避免今后對賬目發(fā)生疑問To remind guest to release the box. Alert guest not to forget item in hotel after departure.提醒客人離店時不要忘記取走所有物品PREPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDESINATION: FOMSIGNATURE/DATEDESINATION: GMSIGNATURE/DATEDEPARTMENT: Front OfficeJOB TITLE: Guest Serv