【正文】 結(jié)賬時(shí)使用現(xiàn)金( Page 2 of 3 )EQUIPMENT REQUIRED: Opera work station/Bill folioWHAT TO DOHOW TO DOWHY9. Collect money from guest.收取現(xiàn)金10. Count money.清點(diǎn)11. Give change to guest. 找零12. Post cash payment in puter then checks it out.入賬13. Print one bill folio with zero balance for guest review.打印賬單14. Check if guest need any else help.提供額外幫助15. Alert bell men to be ready to serve guest.提醒行李員服務(wù)客人確認(rèn)是否與入住是同樣的付帳方式，由現(xiàn)金結(jié)算。PREPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDESIGNATION: FOMSIGNATURE/DATEDESIGNATION:GMSIGNATURE/DATEDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO : FDCA 04TASK : Check out guest with cash 結(jié)賬時(shí)使用現(xiàn)金( Page 1 of 3 )EQUIPMENT REQUIRED: Opera work station/Bill folioWHAT TO DOHOW TO DOWHY1. Greeting guest.問候2. Inquire guest room number.詢問房號(hào)3. Collect guest room key.收取鑰匙4. Inquire guest if there is any additional charge in the room.詢問客人是否有額外消費(fèi)5. Print out bill folio for guest checking.打印賬單給客人檢查6. Withdraw guest registration card from bucket.取出登記卡7. Confirm balance with guest and invite guest to sign the bill .客人簽字8. Confirm payment with guest.確認(rèn)付賬方式Initiate to greet guest with smile“Nin hao. Sir/Madam. May I help you.” Keep body straight up and eye contact.問候客人If guest claim to check out, say:“Sir/Madam, may I have your room number.”客人要求退房時(shí)，詢問房號(hào)Politely collect guest room key for recycling.禮貌收取鑰匙，用以循環(huán)使用Politely ask guest:“ Mr./Ms. XXDo you have any additional charge in your room today.” If guest use mini bar, write what guest has used on Mini bar list and post the charge in puter. Also we can ask the guest:” Mr./Ms, have you booked the limousine service to the airport?” If yes double check or post to guest account.詢問客人是否有額外消費(fèi)，如酒水和訂車。For checking out folio in puter and immediately posting avoid guest waiting.Avoid forgetting check out guest room in puter which will cause loss of hotel room revenue. Caring about hotel revenue at every time.立即在系統(tǒng)中入賬退房，避免客人久等和保障酒店利益。Print out one bill folio with zero balance for guest review.打印成零賬單給客人復(fù)查Confirm with guest if they need any else help, say “Mr./Ms. XX, is there anything else I can do for you.”與客人確認(rèn)是否需要其他幫助Use gesture, eye sight or words to alert bell man to be ready to serve guest leaving.使用手勢，眼神提醒行李員服務(wù)客人Bid farewell guest, saying “Mr./Ms., thank you for your staying Traders Hotel, Kunshan.We wish you to e back again and have a pleasant trip.”真誠的送別客人，并希望下次光臨。Avoid skipping risk and care about hotel benefit.避免空頭支票，保護(hù)酒店利益。公司支票必須嚴(yán)格按以下項(xiàng)目核查才可接受：a. Hotel will only accept a pany cheque which is issued by a bank located in Kunshan.b. Cheque should not be dated very early as cheque are generally valid for ten days only.c. The cheque should made payable to Traders Hotel Kunshan or blank.d. Ensure that the cheque bear three type of stamps from the pany The Company name stamp The finance Dept. stamp The authorized person stampe. The cheque should be written in black ink using felt penf. If there is a limit indicated on the cheque, ensure that expense are within that limit. Any amount in excess of the limit must be paid by cash or valid credit card.g. The following information should be written down at the back of the cheque better in pencil: Company Tel No. amp。Print out bill folio for guest review by saying:“Mr./Ms, XX here is your folio may I review your account with you?打印賬單給客人檢查Draw out guest registration card from guest bucket ready for guest checking.取出登記卡為結(jié)賬做準(zhǔn)備Confirm balance with guest, if balance is a debit amount say:“RMB3450, Am I right? And may I have your signature here?”確認(rèn)賬目沒問題，請(qǐng)客人簽字Politely confirm payment with guest .(Payment method has beenIndicated on register card upon guest check in.) 禮貌與客人確認(rèn)付賬方式是否與入住是一致Initiate to greet guest to show our courtesy and sincerity to be ready to serve guest at first time and every time.表現(xiàn)我們的真誠，禮貌的服務(wù)To get accurate guest information so as to provide precise service.得到準(zhǔn)確信息Save cost care about hotel expense.循環(huán)再用，節(jié)約成本Avoid any late charge after guest departure, use our politely manner to show our courtesy and respect to guest.避免客人離店后追帳Let guest have a check to avoid any dispute. Respect guest right , delight guest with our honesty and friendly service.客人檢查賬單避免今后對(duì)賬目發(fā)生疑問Respect guest decision right, let guest feel our humility and self esteem.尊重客人PREPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDESIGNATION。將賬目分別放在不同窗口，確保賬目清晰。Prepare for adjust guest folio.為調(diào)整客人賬務(wù)做準(zhǔn)備。當(dāng)每月的月底運(yùn)用城市掛賬將帳目轉(zhuǎn)入財(cái)務(wù)部或按照所簽合同的要求處理。按照不同消費(fèi)項(xiàng)目，分別放在1，2，3，4窗口中。確保沒有價(jià)格，再將其辦理入住。Filing all bill folio.整理所有相關(guān)賬單資料 Follow the accounting policy遵循酒店財(cái)務(wù)政策Follow the accounting policy遵循酒店財(cái)務(wù)政策Follow the hotel ‘ s policy遵循酒店財(cái)務(wù)政策Follow the hotel‘s policy.遵循酒店財(cái)務(wù)政策Follow the accounting policy遵循酒店財(cái)務(wù)政策For accounting checking.備財(cái)務(wù)部檢查PREPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDESIGNATION:FOMSIGNATURE/DATEDESIGNATION: GMSIGNATURE/DATE DEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO : FDCA 02TASK :Checking Out GC LSG Folio’s 貴賓金環(huán)長住客人結(jié)算( Page1 of 1 )EQUIPMENT REQUIRED: Fiddle work stationWHAT TO DOHOW TO DOWHY1. Creating a sharer or dummy folio.建立分享或假房賬單 2. Adjustments on Guest Folio.調(diào)整賬單3 .Settlement and transfer of folios.結(jié)算轉(zhuǎn)帳4. Check out of share folio.將分享帳退房。Carefully but e