【正文】 fficiency count money and give it to the guest one by onefor double check. Then bid farewell guest.清點現(xiàn)金給客人或相關(guān)員工，與客人道別。Use EDC machine to get the approval code. The total amount should be cash advance add 3% service charge.Expect Golden Circle member can be waived 3% mission within per stay.使用EDC系統(tǒng)或的信用卡授權(quán)，總額為現(xiàn)金付出額加3%手續(xù)費。STANDARD OPERATION PROCEDURES標(biāo)準(zhǔn)工作程序FRONT DESK CASHIER前臺收銀FRONT DESK STANDARD OPERATING PROCEDURESTask No. DescriptionCA01 Cash payout procedure 現(xiàn)金付出程序CA02 Check out Golden Circle LSG Folio’s 貴賓金環(huán)會長住客人結(jié)算CA03 Check out guest with bank cheque 使用銀行支票結(jié)賬CA04 Check out guest with cash 結(jié)賬時使用現(xiàn)金CA05 Check out guest with city ledger 結(jié)賬時掛賬CA06 Check out guest with credit card 結(jié)賬時使用信用卡CA07 Check out guest with deposit refund 結(jié)賬時退還現(xiàn)金CA08 Check out guest with transferring 結(jié)賬時轉(zhuǎn)賬CA09 Check out guest with traveler cheque 結(jié)賬時使用旅行支票CA10 Computer downtime procedure 電腦系統(tǒng)無法使用時結(jié)賬程序CA11 Correction procedure 修改帳項程序CA12 Credit card acceptance procedure 信用卡收取程序CA13 Credit Card late charge 信用卡追帳CA14 Group check out procedure 團(tuán)隊結(jié)賬程序CA15 Guarantee No Show Billing Procedure 擔(dān)保預(yù)定未到的賬務(wù)處理CA16 Prepare for group check out 為團(tuán)隊結(jié)賬做準(zhǔn)備CA17 Prepare for long staying guest check out 為常住客準(zhǔn)備結(jié)賬CA18 Rebate procedure 費用扣減程序CA19 Shift end procedure 收銀員關(guān)帳程序 DEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO : FDCA 01TASK : Cash paidout 現(xiàn)金付出程序( Page 1 of 2 )EQUIPMENT REQUIRED: Opera work stationWHAT TO DOHOW TO DOWHY1. Ask guest or GSA to confirm the paidout item. .現(xiàn)金付出原因 2. Inquire guest room No or name for confirm the guest is our inhouse guest or registered guest.詢問房號3. Get approval.取得批準(zhǔn)4. Request the guest topresent the credit ard or the card number which received by GSA. 出示信用卡Ask guest or GSA to confirm which paidout item they need.a. Refund of deposit.b. Disbursement :Include mainly concierge related items such as postage, courier andtransportation charges as well as cash advance backed up by credit cards.c. Purchases of Airtickets for HotelRegistered Guest.詢問客人或員工現(xiàn)金付出的原因a. 押金退款b. 支付款項包括禮賓部有關(guān)的項目，如郵寄費，特快專遞費，租車費等 If the guest ask for cash advance from credit card or for postage and purchases air ticket. Should verify if the guest is our inhouse guest or registered guest.詢問房號，確認(rèn)是否為登記的住店客人All paidout vouchers must be approved by SM, FOM and signed by guest. Limited to RMB 2000 per individual guest. Above RMB 2000, must get approve from FC.所有現(xiàn)金付出必須得到前廳部經(jīng)理（人民幣2000內(nèi)），人民幣2000以上必須得到財務(wù)總監(jiān)或總經(jīng)理同意。并且客人必須在現(xiàn)金付出單上簽字Compare the specimen signature on the card with the signature on the Registration card.對比信用卡背面的簽名樣式是否和登記卡上的簽名一致Follow the hotel‘s policy.遵循酒店財務(wù)政策Follow the hotel‘s policy.遵循酒店財務(wù)政策Follow the accounting policy遵循酒店財務(wù)政策Ensure the guest is the card holder.確?？腿藶槌挚ㄈ薖REPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDESIGNATION:FOMSIGNATURE/DATEDESIGNATION:GMSIGNATURE/DATEDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO : FDCA 01TASK : Cash paidout 現(xiàn)金付出程序( Page 2 of 2 )EQUIPMENT REQUIRED: Fiddle work stationWHAT TO DOHOW TO DOWHY5. Prepare paid –out voucher and Misc. quick form..現(xiàn)金付出單和雜項單6. Get credit cardapproval code from EDC machine信用卡授權(quán)7. Posting the charges and payment to guest folio or one permanent folio.入賬8. Count the money to the guest and bid farewell with the guest or give the cash to GSA who handle the paid out清點現(xiàn)金給客人或相關(guān)員工9. Print out bill folio.打印帳單10. File materials整理資料 Fill in the paidout voucher and ask the guest to sign on it. Then use paid out form quick form to add % mission for cash advance and purchase of airticket.準(zhǔn)備現(xiàn)金付出單和填寫雜項單以收取3%的手續(xù)費。Use PaidOut code to posting the amount of cash advance and Misc. code for 4% mission then settle it. The balance must be zero.在系統(tǒng)中入賬，現(xiàn)金付出額賬目，手續(xù)費賬目和信用卡帳目，最后余額必須為零。Print out bill folios attach with creditcard slip submit to accounting 打印帳單并隨付信用卡單送交財務(wù)部。Creating a sharer dummy folio. Ensure that the Rate Code is No Rate. Check in the reservation .建立分享或假房賬單。The accorded discount /rebate must be given on guest folio depending on contract signed between hotel and guest. It is remended that transactions should be marked according to department code and transferred to separate window in the sharer (Use window 1,2,3 and 4 ).根據(jù)酒店和客人之間的合同，給客人打折或沖減。Transfer all settled item to Share folio. The folio can be city ledger off directly at the end of each month or in accordance to contract signed.將調(diào)整好的帳目轉(zhuǎn)入分享帳單。Upon making settlement, the sharer folio is to be checked out of the system in order to clean off payments which have been made.在電腦中將調(diào)整好的帳目，辦理退房。Deliver benefit for guest according to contract. Separate window allows for clearer data.按照合同，給客人提供優(yōu)惠。Follow the Contract benefit policy遵循合同優(yōu)惠Follow the hotel’s policy.遵循酒店財務(wù)政策Follow the hotel‘s policy.遵循酒店財務(wù)政策PREPARED BY: JOAN YANGAPPROVED BY: MR JAMES XIDESIGNATION:FOMSIGNATURE/DATEDESIGNATION: GMSIGNATURE/DATE DEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO : FDCA 03TASK : check out guest with bank c