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高級(jí)管理學(xué)作業(yè)——員工滿意度研究歷程、研究現(xiàn)狀、研究熱點(diǎn)-資料下載頁

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【正文】 60。AppliedPsychology87(2)(2002),pp.268–279.[8]Wangenheimetal.,2007.Wangenheim,H.EvanschitzkyandM.Wunderlich,Doestheemployee–customersatisfactionlinkholdforallemployeegroups?,JournalofBusinessResearch(2007).[9]MatzlerandRenzl,2007K.MatzlerandB.Renzl,Assessingasymmetriceffectsintheformationofemployeesatisfaction,TourismManagement28(2007),pp.1093–1103.[10]Lametal.,2001T.Lam,H.ZhangandT.Baum,Aninvestigationofemployee’sjobsatisfaction:thecaseofhotelsinHongKong,TourismManagement22(2001),pp.157–165[11]GursoyandSwanger,2007D.GursoyandN.Swanger,Performanceenhancinginternalstrategicfactors:impactsonfinancialsuccess,InternationalJournalofHospitalityManagement26(1)(2007),pp.213–227.[12]Schneider,1991B.Schneider,Servicequalityandprofits:canyouhaveyourcakeandeatittoo?,HumanResourcePlanning14(1991),pp.151–157.[13]Gursoyetal.,2007D.Gursoy,.McClearyand.Lepsito,Propensitytoplain:affectsofpersonalityandbehavioralfactors,JournalofHospitalityandTourismResearch(2007)
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