【正文】 作計(jì)劃完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任務(wù)不滿意的件/次率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部調(diào)研報(bào)告評(píng)審?fù)ㄟ^情況定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部調(diào)研診斷報(bào)告延期提交的天數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略離職調(diào)研分析報(bào)告上級(jí)滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略推行“員工關(guān)心“項(xiàng)目個(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略人事科改善項(xiàng)目計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略崗位空缺天次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略崗位空缺平均天數(shù)降低率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工刊物滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工內(nèi)部投訴或員工糾紛解決率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略HR體系建設(shè)計(jì)劃完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略朗新管理信息平臺(tái)建設(shè)計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略流程優(yōu)化項(xiàng)目計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略HR規(guī)劃相關(guān)項(xiàng)目達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√是否如期完成公司人才庫建設(shè)項(xiàng)目定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)人力資源部培訓(xùn)科戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除職能工作計(jì)劃完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略上級(jí)交辦任務(wù)不滿意的件/次率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能關(guān)鍵崗位人員職業(yè)生涯規(guī)劃項(xiàng)目達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)培訓(xùn)滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)培訓(xùn)計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位人均培訓(xùn)小時(shí)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)員工培訓(xùn)參加率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)技能考核通過率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部培訓(xùn)管理改善項(xiàng)目計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√√戰(zhàn)略內(nèi)部培訓(xùn)管理信息平臺(tái)建設(shè)計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部培訓(xùn)流程優(yōu)化項(xiàng)目計(jì)劃達(dá)成率定量非財(cái)務(wù)短期√√√√√職能培訓(xùn)規(guī)劃項(xiàng)目達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能人才儲(chǔ)備培訓(xùn)計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能關(guān)鍵崗位人才儲(chǔ)備比率定量非財(cái)務(wù)長(zhǎng)期√√√√職能是否如期完成公司人才庫建設(shè)項(xiàng)目定量非財(cái)務(wù)短期√√√√√√六、市場(chǎng)營(yíng)業(yè)序列中華商務(wù)市場(chǎng)營(yíng)業(yè)部部總戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除戰(zhàn)略財(cái)務(wù)當(dāng)期回款率定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)營(yíng)業(yè)費(fèi)用占銷售額的比例定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)人均銷售毛利潤(rùn)定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)銷售計(jì)劃完成率定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶客戶滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部上級(jí)交付任務(wù)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)市場(chǎng)營(yíng)業(yè)部戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除戰(zhàn)略財(cái)務(wù)當(dāng)期回款率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)營(yíng)業(yè)費(fèi)用占比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)銷售計(jì)劃完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)市場(chǎng)營(yíng)業(yè)部（續(xù)）戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除戰(zhàn)略客戶客戶滿意度客戶投訴次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶客戶投訴回復(fù)不及時(shí)的次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略客戶優(yōu)質(zhì)客戶流失數(shù)量定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能開具工程單發(fā)生差錯(cuò)的次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任務(wù)不滿意的件/次率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)市場(chǎng)部戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除職能新目標(biāo)市場(chǎng)的提案?jìng)€(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能市場(chǎng)推廣專案的個(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能市場(chǎng)營(yíng)銷策略的提案?jìng)€(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)估價(jià)部戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除職能財(cái)務(wù)估價(jià)的數(shù)量定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能財(cái)務(wù)估價(jià)不及時(shí)被投訴的次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√七、行政及公共事務(wù)序列中華商務(wù)行政及公共事業(yè)部部總戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除戰(zhàn)略激勵(lì)成長(zhǎng)企業(yè)文化建設(shè)活動(dòng)計(jì)劃完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)文化建設(shè)活動(dòng)滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)對(duì)外宣傳計(jì)劃完成率定性非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)對(duì)外活動(dòng)應(yīng)對(duì)不及時(shí)的件/次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任務(wù)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位員工主動(dòng)流失率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部行政管理制度建設(shè)按時(shí)達(dá)成率定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部部門文件管理系統(tǒng)是否按時(shí)建立定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部流程優(yōu)化目標(biāo)達(dá)成率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)消防安全培訓(xùn)計(jì)劃及時(shí)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)部門員工培訓(xùn)覆蓋率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能年度工作計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√職能年度綜合滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能環(huán)安健審核不合格件/次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能是否發(fā)生重大安全責(zé)任事故定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能固定資產(chǎn)賬物不符的件/次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)行政部戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除戰(zhàn)略激勵(lì)成長(zhǎng)文康活動(dòng)計(jì)劃完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)文康活動(dòng)滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任務(wù)不滿意的件/次數(shù)定性非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)行政部關(guān)鍵崗位員工流失率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部行政工作標(biāo)準(zhǔn)作業(yè)流程覆蓋率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部行政部文件管理系統(tǒng)是否及時(shí)建立定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部行政部流程優(yōu)化項(xiàng)目達(dá)成率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)行政部員工培訓(xùn)覆蓋率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能年度工作計(jì)劃達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√行政工作滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√環(huán)安健審核不合格件/次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√固定資產(chǎn)賬物不吻合的件/次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√證照年檢按時(shí)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√檔案管理差錯(cuò)件/次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√物業(yè)保養(yǎng)計(jì)劃及時(shí)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√工傷事故處理及時(shí)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)保安部戰(zhàn)略/職能BSC緯度衡量指標(biāo)定性/定量判斷財(cái)務(wù)/非財(cái)務(wù)指標(biāo)長(zhǎng)/短判 斷 指標(biāo)評(píng)價(jià)緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性指標(biāo)的可控 性指標(biāo)評(píng)價(jià)是否簡(jiǎn)易評(píng)價(jià)是否低成本指標(biāo)的可實(shí)施性指標(biāo)的重要 性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任務(wù)不滿意的件/次數(shù)定量非財(cái)務(wù)長(zhǎng)期√