【正文】 em,sir? 先生，出了什么問題？6) I’ll take to the chef and see what he can do. 我去和廚師商量一下，看看他能否給予補(bǔ)救。7) If you don’t like this dish, how about getting you another one? 如果您不喜歡這道菜，是不是換個(gè)別的。8) Would you like it cooked a little more? 您愿意把它再煮一下嗎？9) Once it’s ordered and served, it can’t be exchanged. 凡是點(diǎn)的菜上桌以后是不能換的。10) Regretfully not. 遺憾的是不行，11) I’m really sorry,but you see my difficulty. 真對不起，但也希望您能體諒我的難處。12) I’m sure everything will be satisfactory again next time you e. 相信下次您再來時(shí)，一切都會(huì)使您稱心滿意。13) I do apologize for giving you the wrong dish. 實(shí)在對不起，我把菜送錯(cuò)了。14) I seem to have misserved a dish. 我好象上錯(cuò)了一道菜。15) I’ll change it immediately for you. 我馬上給您換。16) I can offer you some oyster soup. Compliments of the chef. 我可以向您免費(fèi)提供一些牡蠣湯，算是廚師的一點(diǎn)敬意。17) Is everything all right? 一切都還好嗎？18) How was the food? 飯菜還好嗎？19) How do you like the fish cooked this way? 您覺得魚這樣燒怎么樣？20) Is everything to your satisfaction? 吃得滿意嗎？21) What’s your opinion of our service? 您對我們的服務(wù)有什么意見嗎？22) Would you like to sign for that? 您準(zhǔn)備簽字掛帳嗎？23) Would you like to put it on your hotel bill?您準(zhǔn)備將這個(gè)費(fèi)用記到您飯店的總帳嗎？24) Could you sign here,please? 請您在這兒簽字。25) May I also have your room number,please? 我可以問一下您的房間號碼嗎？26) In our hotel we don’t accept tips. 我們飯店是不收小費(fèi)的。27) The minimum charge for a dinner party of 200 people is 6000 yuan FEC, excluding drinks. 200人的宴會(huì)最低的6000人民幣況換券，不包括飲料。28) May I have a look at your invitation card? 我可以看一個(gè)您的請柬嗎？29) At a Chinese party the guests usually arrive 510 minutes early. 中餐宴會(huì)客人通常提前五至十分鐘到達(dá)。30) It’s not good to be late. 遲到是不好的。飯店英語交流用語歡迎、問候用語 Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。How do you do?您好?。ǔ醮我娒妫〨lad to meet you.很高興見到您。How are you?您好嗎？Fine, thanks. And you?很好，謝謝。您好嗎？Wele to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來。Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時(shí)）Have a good time!祝您過得愉快！***hotel, front desk. Can I help you?***飯店，前廳。您找誰？Sorry, I39。ve dialed the wrong number.對不起，我撥錯(cuò)號了。May I speak to your general manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。1Sorry, he is not in at the moment.對不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？1Pardon.對不起，請?jiān)僬f一遍，好嗎？I beg your pardon.對不起，請?jiān)僬f一遍，好嗎？飯店英語交流用語祝賀用語1Congratulations!祝賀您！1Happy birthday!生日快樂！1Happy new year!新年快樂！1Merry Christmas!圣誕快樂！1Have a nice holiday!假日快鄭?/P 1Wish you every success!祝您成功！答謝和答應(yīng)語:1Thank you (very much).謝謝您（非常感謝）。Thank you for your advice (information, help)感謝您的忠告（信息、幫助）。2It39。s very kind of you.謝謝，您真客氣。2You are wele.不用謝。2Not at all.不用謝。Don39。t mention it.不用謝。2It39。s my pleasure.非常高興為您服務(wù)。(With pleasure.)(My pleasure.)2I am at your service.樂意為您效勞。2Thank you for staying in our hotel.感謝您在我們酒店下榻。2I39。m sorry.很抱歉。2Excuse me.對不起。2I39。m sorry, It39。s my fault.很抱歉。那是我的過錯(cuò)。Sorry to have kept you waiting.對不起，讓您久等了。3Sorry to interrupt you.對不起，打擾您了。3I39。m sorry about this.對此表示抱歉。3I apologize for this.我為此道歉。3That39。s all right.沒關(guān)系。3Let39。s forget it.算了吧。飯店英語交流用語征詢和指路用語3Can(May)I help you?我能幫您什么嗎？Yes, please.好的。3What can I do for you.我能為您干點(diǎn)什么？3Is there anything I can do for you?有什么能為您效勞的穡?/P 3Just a moment, please.請稍等一下。May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以。Yes, of course.當(dāng)然可以。4Go upstairs/downstairs.上樓/下樓。4It39。s on the second (third) floor.在二（三）樓。4Excuse me.對不起。Where is the washroom (restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？This way, please.請這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。4It39。s in the lobby near the main entrance.在大廳靠近大門。4It39。s in the basement at the end of the corridor.在地下室走廊盡頭。飯店英語交流用語提醒和告別用語4Mind/(Watch)your step.請走好。4Please be careful.請當(dāng)心。4Please don39。t leave anything behind.請別遺忘您的東西。50、Don39。t worry.別擔(dān)心。5Take it easy.放心好了。5Please don39。t smoke here.請不要在這邊抽煙。5Goodbye.再見。5See you late.再見。5Good night.晚安。5See you tomorrow.明天見。5Goodbye and thank you for ing.再見，謝謝您的光臨。5Goodbye and hope to see you again.再見，希望再見到您。5Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好運(yùn)！飯店英語交流用語前廳和客房部用語Have you a reservation?您預(yù)定過了嗎？May I know your name and room number?您能告訴我您的名字與房間號嗎？Here is your room key.給您房間鑰匙。Please pay at the cashier39。s desk over there.請去那邊帳臺(tái)付款。Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？Housekeeping, may I e in?客房服務(wù)員，我可以進(jìn)來嗎？Leave your laundry in the laundry in the laundry bag behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。I hope I39。m not disturbing you.我希望沒有打擾您。One moment, madam. I39。ll bring them to you right away.等一會(huì)兒，夫人。我馬上送來。I39。ll send for an electrician( doctor...)我給您請電工（大夫……）。餐飲部：1Sit down, please. Here is the menu.請坐，給您菜單，先生。May I take your order, sir?您要點(diǎn)菜嗎？1What would you like to have, coffee or tea?您要喝咖啡還是茶？1Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？1Service hours are:（餐廳）供應(yīng)時(shí)間是：7: 9: breakfast.早餐7點(diǎn)到9點(diǎn)。11:: lunch.午餐11點(diǎn)半到1點(diǎn)半。6: 8: dinner.晚餐6點(diǎn)半到8點(diǎn)半。1Here is the bill. Please sign it.這是您的賬單，請簽字。飯店英語交流用語銷售用語What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價(jià)目表。We39。ll give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。We39。ll offer tour guides plimentary breakfasts.我們給陪同提供免費(fèi)早餐。We accept your terms.我們接受您的條件。May I introduce myself?讓我介紹我自己。May I present you a litter souvenir?請接受我們的一點(diǎn)小紀(jì)念品。Let39。s drink to our friendship!為我們的友誼干杯！Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！Cheers!(Bottoms!)干杯！1How do you like Chinese food?您喜歡中國菜嗎？1What do you think of our service?您對我們的服務(wù)有什么意見？1Thank you for your ments(pliment, suggestions).謝謝您給我們提的意見（贊揚(yáng)、建議）。1I39。m afraid it39。s against the hotel39。s regulations.這是違反飯店規(guī)章制度的。1In our hotel we don39。t accept tips.我們飯店是不收小費(fèi)的。It39。s our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。Thank you all the same.然而，還是要謝謝您。1I39。m afraid you39。ll have to pay for the damage.您必須賠償。1Thank you for telling us about it.謝謝您告訴我們I39。ll look into the mater right away.我馬上去處理這件事情。1I assure you it wont happen again.我保證此類事情不會(huì)再發(fā)生。1Please don39。t worry, sir (madam)先生（夫人），請不必?fù)?dān)心。I will send someone up to your room right away.我馬上派人到你的房間去。I can39。t guarantee anything, but I39。ll try my best.我不能保證，但我會(huì)盡力而為。2What can I show you.您要買什么？2How do you like this fashion (color, size, design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？2The extra large size of this color is out of stock.這種顏色的特大號已經(jīng)賣完了。Please try us again tomorrow.請明天再來看看。2They are altogether 175(one hundred and seventyfive) Yuan.共計(jì)175元。You may pay in cash or with credit card.您可以付現(xiàn)金也可以用信用卡。2You have made a good choice, you have very good taste.您真會(huì)買東西，眼力真好。