無錫某酒店前臺員工培訓資料30-資料下載頁
2025-04-01 23:51本頁面
【正文】 客史檔案中輸入此情況作為紀錄Fill in a report into the guest history as a record. 詢問反饋意見確保賓客滿意Ensure that the guest is satisfied by contacting him for feedback. 嚴格控制可賣房型，不允許無控制的超額銷售Enforce tight control on room type availability and do not allow uncontrolled overselling. 任何時候都不要告知賓客是由于房間超額銷售，而說一些不巧的情況，比如延遲離店，未通知的續(xù)住等Do not indicate to guest at any time, that the room type was oversold, but refer to unfortunate circumstances . late departures, unannounced extended stays etc. 員工有足夠授權解決此情況Staff are empowered to resolve situations.2 / 2
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