【正文】
接待處FD RECEPTION 服務(wù)內(nèi)容/工作職責(zé):SERVICE/ TASK:FDSOP019 無(wú)客人所需房型時(shí)的登記入住FDSOP019 CHECK IN ROOM TYPE NOT AVAILABLE標(biāo)準(zhǔn):STANDARD: 給賓客一個(gè)專業(yè)的選擇,滿足甚至超過(guò)其期望To provide a professional alternative to the guest and meet or exceed his expectations.賓客期望Guest expectation工作職責(zé)What to do?工作標(biāo)準(zhǔn)Standard of Performance如果客人要求放型沒(méi)有,提供其最好的替代選擇To be offered the best alternative if request cannot be met迅速反應(yīng),及時(shí)調(diào)整To receive a prompt reaction and immediate rectification when necessary提供與賓客需求接近的替代選擇Provide an alternative close to the guest needs確保賓客舒適度Ensure guest fort