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ing rate can jump 30 beats per minute within single heart beat。 ? Body pumping adrenaline and other disruptive hormones。 ? Swamped by toxic/angry feelings。 ? Thinking distorted, difficulty anizing thoughts and feeling overwhelmed. Competence ! Acknowledgement Competence The distance between the heart and the head is very short – but it is the longest journey in the world! Competence Performance Coaching, Mentoring Life has no rehearsals, only performances. Unknown P e r c e n ta g e Im p r o v e m e n t i n P e r f o r m a n c e p e r Le v e r a g e A r e a (i n c l u d i n g th e i n v e r s e )3 6 .13 8 .93 4 .43 6 .4 2 6 .83 9 .12 5 .82 3 .72 8 .8 4 0 3 0 2 0 1 0 0 10 20 30 40 50U n d e r s ta n d P e r f o r m a n c e S ta n d a r d sW e l l M a n a g e d R i s k T a k i n gIn te r n a l Co m m u n i c a ti o nE m p h a s i s o n S tr e n g h tsE m p h a s i s o f W e a k n e s s e sF a i r a n d A c c u r a te F e e d b a c kIn f o r m a l F e e d b a c k th a t H e l pM g t S u p p o r t to F i n d S o l u ti o n sJ o b M a tc hFactorP e r c e n ta g eCompetence Forster Teamwork ‖Michael, if you can’t pass, you can’t play.‖ Coach Dean Smith, to Michael Jordan in his freshman year at UNC Competence Clarity of purpose。 Strong individuals。 Focus。 Roles and role flexibility。 Training and petence。 Trust。 Commitment。 Communication。 Line of sight between performance and reward.