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E V E R 不 可 MAKE A NEGATIVE COMMENT ABOUT YOUR CUSTOMER, SUPPLIER OR COMPETITOR…HIS PRODUCTS, EMPOLOYEES OR SERVICES 詆毀你的 客戶、供應(yīng)商、 競(jìng)爭(zhēng)對(duì)手 ,也不可詆毀 他們的產(chǎn)品或服務(wù) N E V E R 絕 對(duì) Sales Team Responsibility Page 7 Discussion 討論 ? How can you verbally pare your product with the petition’s product in a positive manner? ? How should you respond if your customer makes a negative ment to you about your petitor or another customer? ? What actions can you take to give outstanding customer service? ? 怎樣以正面的方式向客戶比較您的產(chǎn)品和競(jìng)爭(zhēng)對(duì)手的產(chǎn)品? ? 如果客戶當(dāng)您的面詆毀您的競(jìng)爭(zhēng)對(duì)手或其他客戶,您會(huì)作出什么反應(yīng)? ? 為了提供優(yōu)秀的服務(wù),您可以采取什么行動(dòng)? Image…Knowledge…Conduct 形象 … 知識(shí) … 言談舉止