埃森哲metricsincentivesinoutsourcingdrivingpeakperformance11頁(yè)-資料下載頁(yè)
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【正文】 ty ? Maintain transparent books ? Set clear targets ? Use point system to keep score ? Ask outsourcer to selfmonitor, report issues, manage improvements 8 169。Accenture 2021 All Rights Reserved The New Paradox Customer amp。 Outsourcer Accept Greater Accountability and Less Control Accountability matches control。 metrics measure results Metrics Accountability Control Output measures approximate results。 incentives need judgment Accountability exceeds control。 outes only loosely related to actions Collaborative Outsourcing Conventional Outsourcing Business Transformation Outsourcing Blake: ?Feel free to add color to this chart ?Can you have each arrow a different color 9 169。Accenture 2021 All Rights Reserved Incentives amp。 Metrics: Only Part of the Picture Sourcing Life Cycle – Common Pitfalls “IDEA” OPPORTUNITY ASSESSMENT VALUE PROPOSITION FORMULATION SOURCING/ PROCUREMENT CONTRACTING STARTUP / TRANSITION ONGOING OPERATIONS TERMINATION RENEWAL ? Unresponsive governance mechanisms ? Absence of sustained leadership from executive sponsors ? Sub optimization of the value proposition creation ? Micro definition of requirements ? Long, drawn out procurement amp。 contracting efforts ? Inflexible contractual terms 10 169。Accenture 2021 All Rights Reserved Dos and Don’ts for Managers ? Do focus on outes ? Don?t let the lawyers drive the deal ? Do lead the relationship, just as if they were part of your firm ? Don?t lose sight of the objectives ? Do tap the power of both firms? reward systems 11 169。Accenture 2021 All Rights Reserved Questions amp。 Answers
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