埃森哲metricsincentivesinoutsourcingdrivingpeakperformance11頁(完整版)
【正文】 nture 2021 All Rights Reserved Key Findings Blake: ?Do a “build up” for this slide…show 1 numbered point each time the mouse is pushed 1. Broad spectrum of outsourcing relationships available to anizations today 2. Need to align type of outsourcing relationship with anizations? objectives 3. Need to align appropriate incentives and metrics with type of outsourcing relationship 5 169。 Outsourcer Accept Greater Accountability and Less Control Accountability matches control。Accenture 2021 All Rights Reserved Questions amp。Accenture 2021 All Rights Reserved Incentives amp。 unpleasant transition 7 169。T Consumer’s long distance sales and customer care operation. The “cosourcing” agreement, which calls for ATamp。Blake Hanna Partner, Accenture Outsourcing Deal Development Sourcing Interest Group, NYC January 23, 2021 Metrics amp。T to spend about $ billion over five years. 3 169。Accenture 2021 All Rights Reserved Align Incentives amp。 Metrics: Only Part of the Picture Sourcing Life Cycle – Common Pitfalls “IDEA” OPPORTUNITY ASSESSMENT VALUE PROPOSITION FORMULATION SOURCING/ PROCUREMENT CONTRACTING STARTUP / TRANSITION ONGOING OPERATIONS TERMINATION RENEWAL ? Unresponsive governance mechanisms ? Absence of sustained leadership from executive sponsors ? Sub optimization of the value proposition creation ? Micro definition of requirements ? Long, drawn out procurement amp。Accenture 2021 All Rights Reserved Dos and Don’ts for Managers ? Do focus on outes ? Don?t let the lawyers drive the deal ? Do lead the relationship, just as if they were part of your firm ? Don?t lose sight of the objecti
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