【導(dǎo)讀】1. SixSigma. ByDanielWu. 2. Outline. Qualitylevel. WhatisSixsigma?WhyweneedSixsigma?business?3. followed. Deming. Juran. Crosby. Taguchi. 4. Deming. Demingtaught:. processes. Plan-Do-Check-Act. 5. EXTERNAL. INTERNAL. CUSTOMER. PROFITPRODUCTIVITY. QUALITY. -Betterproducts&services. -Improvedprocesses. -Competewithvalue. PRICE. -CompetewithPrice. -Decreasedcycletime. COST. PRODUCTQUALITY. PROCESSQUALITY. -Reducerework. -Reducescrap. PlanDo. CheckAct. 6. Juran. Jurantaught:. Paretoeffect. 7. Juran’sContribution. Planning. Co. st. of. Po. or. Qu. ali. ty. (P. erc. en. tof. op. era. tin. gc. os. ts. Prod. uc. tio. nB. eg. in. s. 20. 40. 0. Control. Time. Improvement. LessonsLearned. Sporadic. spikefrom. observed. problem. ChronicWaste. (anopportunity. forimprovement). Control. 8. Crosby. Crosbytaught:. standard. 9. Taguchi. Taguchitaught:. whole. production. productioncontrol. 10. Taguchi’sContribution. Regionof. Customer. Complaints. Regionof. Customer. Complaints. Region. of. Questionable. Performance. Region. of. Questionable. Performance. Regionof. Specified. Performance. Mean. Lower. Control. Limit. Upper. Control. Limit. Regionof. Desired. Performance. Cost. 11. BasicQuality. Tools. StatisticalTools. DesignforSix. Sigma(DFSS). Clean. Sheet. 12. andmanagers:. Itisnot:―Howdowesucceed?‖?!?。13. Change. fittest,butthose. CharlesDarwin. TheOriginofSpecies. Beckhard. 14. Challenge. change.15. SixSigma?singlemet