【正文】 rmal pri ce of a ti cket is amp。 230 ! Lesson47 A t hi rst y ghost 嗜酒的鬼魂 A publi c house whi ch was recent ly bought by Mr Ian Thompson is up for sal e. Mr Thom pson i s going t o sel l it because it is haunted. He tol d me t hat he could not go to sl eep one ni ght because he hear d a str ange noi se i ng fr om t he bar . The next mor ning, he found that the doors had been blocked by chair s and the f urnit ure had been moved. Though Mr Thompson had turned t he li ght s off befor e he went to bed, t hey were on i n t he morni ng. He al so said that he had f ound fi ve em pty whi sky bot tl es whi ch the ghost m ust have dr unk the ni ght befor e. When I suggest ed that some vi l ager s must have e in for a f ree dri nk, Mr Thompson shook his head. The vil lagers have tol d him that they wi l not accept t he inn even if he gi ves i t away. Lesson48 Did you want to t el me somet hing? 你想對我說什么嗎？ Denti st s always ask questi ons when i t is i mpossibl e for you t o answer . 第一節(jié) 管人的能力 一、 安撫下屬 美容院店長應(yīng)在適當(dāng)時候為下屬解決問題，不僅在工作上，更要在私人的情緒上。下屬遇到挫折時，情緒低落，效率必受影響；如得不到上司的體諒，情況可能是更糟。以朋友的身份詢問下屬發(fā)生了什么事，細(xì)心聆聽，并幫助解決；值得注意的是 ，對下屬的私事要絕對保密，不能轉(zhuǎn)告給任何人，這樣，才能得到對方的信任，并讓對方安心投入工作。 作為店長，平常就要留心收集下屬的個人資料，熟記于心。并且，在日常的工作中，多留意下屬情緒上的波動于變化，從而及時發(fā)現(xiàn)問題，解決問題。以下兩個小技巧你務(wù)必利用上： 了解員工最關(guān)心的事情是什么和他真正的興趣是什么。這樣，你就會發(fā)現(xiàn)什么事情在煩擾著他，什么東西能真正地轉(zhuǎn)變他，你就能夠知道用什么方法鼓勵他做好工作。 以同情加理解的表情傾聽他說話，這是你和他搞好關(guān)系和建立永久性友誼的最為有效的方法。因為喜歡一個能夠注意聽自己講話的人是人類的一種天性。即使是最不愛說話的人，如果你能善意地對他表現(xiàn)出那樣的興趣，他也會對你敞開心扉說話的。你要百分之百地集中精力聽他講話。這樣，你就會發(fā)現(xiàn)他們真正需要的東西是什么。 二、 樹立榜樣 店長作為美容院的直接管理者，當(dāng)然要起到模 范、表率作用，用魅力感召下屬，形成上下同心協(xié)力的工作局面。美好的形象能產(chǎn)生一種形象效應(yīng)，給美容師以信心、勇氣和力量，吸引他們勇往直前?！吧嫌泻谜撸卤赜猩跹??！笔裁礃拥纳纤荆蜁С鍪裁礃拥南聦?，所以，當(dāng)你在責(zé)怪美容師處事不當(dāng)之前，應(yīng)該想想自己是否有同樣的缺點。其身不正，試問又如何去責(zé)怪下屬 ? 現(xiàn)時生活中，不少人辭職的原因，往往就是不喜歡上司的處事作風(fēng)。如果美容師認(rèn)為你不屬于同一類人，多數(shù)會自動請辭，所謂“物以類聚，人以群分”便是這個意思了。 身為店長的你，最好時常省察一下自己有什么壞習(xí)慣，及早戒掉。事實上 ，店長最容易犯的錯，便是時常借故遲到早退，而這樣也會令下屬工作散漫，以致嚴(yán)重影響工作的效率。而且，時間長了，你的這種表現(xiàn)難免會傳到老板的耳朵里，使你的形象在老板心中大打折扣。 另外，店長不要隨便推卸責(zé)任。把自己應(yīng)負(fù)的責(zé)任推給別人，這會大大影響你在美容師中的威信。 店長要起模范、表率作用，塑造自己的形象，應(yīng)該做到以下 5點： ① 作任何一件工作，都能比一般人想得周密，做得有條理。 ② 勇挑重?fù)?dān)，不怕困難，喜歡在重?fù)?dān)和困難面前鍛煉自己的人格和能力。 ③ 能從全局看文題，從小處著手，一步一個腳印地解決問題。 ④ 要 完全掌握自己的情緒。 ⑤ 要保持愉快而樂觀的儀表和態(tài)度。 ⑥ 在指責(zé)或批評別人的時候，不要把你個人的因素參合進(jìn)去。 ⑦ 待人要隨和，要有禮貌。 ⑧ 你的話必須一諾千金。 三、 在下屬中建立威信 店長必須要在下屬中建立威信。沒有威信的店長，比一個普通老百姓 還要糟糕。因為，普通老百姓只要干好自己的事就行了，不用借助威信去帶領(lǐng)別人去做什么。而店長則不然，店長不建立威信，難道讓他一個人去干所有的事情？ 有人用“店長 =實力 +威信”來概括店長的特征，明確了實力與威信是構(gòu)成店長能力的i nt ends t o take shor t rests every t wo hours. She wi l have somethi ng to dr ink but she wil l not eat any soli d f ood. Most of Erna39。s school fr iends wil l be wait ing f or her on t he Engl ish coast . Am ong them wil l be Erna39。s mot her , who swam t he Channel her sel f when she was a gi rl . Lesson37 The Olym pic Gam es 奧林匹克運動會 The Ol ympic Games wi l be held in our count ry i n f our years39。 tim e. As a great many people wil l be vi si ti ng the countr y, t he gover nm ent wi l be buil ding new hotel s, an i mmense st adi um , and a fi ne new swi mm ing pool. 39。They wi l also be buil ding new r oads and a speci al r ail way l ine. The Gam es wi l l be held just out si de the capital and the whol e area wi l be cal led 39。Ol ympi c Ci ty39。. Wor ker s wi l have pl eted t he new roads by the end of thi s year . By the end of next year , they wi l have fi nishe d wor k on t he new stadium. The f ine modern bui ldi ngs have been designed by Kurt Gunt er . Ever ybody wi l l be wat chi ng anxi ousl y as the new buil dings go up. We ar e al l ver y exci ted and ar e looking f orwar d to the Ol ym pi c Games because they have never been hel d bef ore i n t hi s count ry. Leson38 Everyt hi ng except t he weat her 惟獨沒有考慮到天氣 My ol d f ri end, Har ison, had l ived i n the Medi ter ranean f or many year s bef ore he r etur ned t o England. He had oft en dr eam ed of r eti ri ng in Engl and and had planned to set le down in t he countr y. He had no sooner ret ur ned than he bought a f ine house and went to li ve there. Alm ost i mmediatel y he began t o plain about the weather, f or even t hough i t was st il l summ er , it r ai ned conti nual ly and i t was oft en bi t er ly col d. Af t er so m any ye ars of sunshine, Har ison got a shock. He act ed as if he had never li ved in Engl and befor e. I n t he end, it was m or e t han he c ould bear. He had har dl y had ti me t o set tl e down when he sold t he house and lef t he count ry. The dream he had had f or so m any years ended there. Har ison had thought of everythi ng except the weather. Leson39 Am I all right ? 我是否痊愈？ Whi le John Gi lbert was i n hospit al, he asked his doctor t o tel hi m whet her his oper at i on had been succesf ul , but t he doct or r efused to do so. The fol lowi ng day, the pati ent asked for a bedsi de tel ephone. When he was al one, he tel ephoned the hospi tal exchange and asked for Doctor Mil ington. When t he doct or answered t he phone, Mr Gi lbert said he was i nqui ri ng about a cert ai n pati ent , a Mr John Gil ber t. He asked if Mr Gil ber t39。s oper at ion had been successful and the doctor tol d him that it had been. He t hen asked when Mr Gi lber t woul d be al owed to go home and t he doct or told hi m that he woul d have to stay i n hospi tal for another two weeks. Then Dr Mi li ngton asked t he cal ler if he was a r elati ve of the pati ent .39。 No,39。 the pati ent answered,39。 I am Mr John Gi lber t.39。 Lesson40 Food and tal k 進(jìn)餐與交談 Last week at a dinner par t y, t he hostess asked me to sit next to Mrs Rum bol d. Mrs Rum bol d was a l ar ge, unsmil ing l ady in a ti ght black dr ess. She di d not even look up when I t ook my seat beside her. Her eyes wer e fi xed on her pl at e and in a shor t im e, she was busy eati ng. I t ri ed t o m ake conver sat i on. 39。 A new play i s ing t o The Globe soon,39。 I said. 39。Wil you be seei ng it ?39。 39。 No, 39。 she answer ed. 39。Wi l you be spending your holidays abroad thi s year ?39。 I asked. 39。 No,39。 she answered. 39。 Wil l you be st ay