knowledgemanagementassessmenttool(doc10)-經(jīng)營(yíng)管理-資料下載頁(yè)
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【導(dǎo)讀】Tool?)isdesignedtohelp. whichtheyexcel.plete.ratings.anyofthesethings?wedothesethings?ratingsseparate.knowledge.
【正文】 uch as intellectual and customer capital, as well as the knowledge content of its products or services. M4. The anization allocates resources toward efforts that measurably increase its knowledge base. Organizations that implement this practice may exhibit some of the following characteristics: ? Investments in the knowledge base and its related systems are correlated and longterm financial performance, and everyone understands the linkage. ? The anization uses economic models to estimate how a lack of investment in anizational knowledge will erode or retard growth through lost revenues to petitors or lowered barriers to entry. Industry Classification Codes P1. Knowledge gaps are systematically identified, and welldefined processes are used to close them. Organizations that implement this practice may exhibit some of the following characteristics ? Benchmarking and internal analysis are used to identify opportunities for improvement iii knowledge management. ? Customers and employees are surveyed frequently to identify knowledge gaps. ? The anization creates and updates a map of its knowledge terrain, indicating where information is located and how to access it. ? Knowledge directories exist that list employees39。 skills, knowledge, location, and how to reach them, directories of other groups aligned with the anization are also disseminated. P2. A sophisticated and ethical intelligencegathering mechanism has been developed. Organizations that implement this practice may exhibit some of the following characteristics ? The anization excels at scanning the environment for information on industry trends, customers, suppliers, and petitors. ? Competitor products and services are routinely scrutinized. ? The anization adheres to a published code of ethics for intelligencegathering activities, including how it learns from petitors. ? Criteria have been established for partnering with other panies, and these are well understood throughout the anization. ? The anization knows how to protect its legal and financial interests in intellectual property. P3. All members of the anization are involved in looking for ideas in traditional and nontraditional places. Organizations that implement this practice may exhibit some of the following characteristics ? The anization benchmarks regularly, to look for best practices. ? The anization taps a wide range of resources for best practice information, including employees, customers, suppliers, library science experts, alliances, joint venture partners, industry peers, and process leaders. ? The anization routinely looks outside of its major markets and domestic divisions to global arenas. ? Conferences, industry roundtables, and visits to other facilities are used as sources of creative inspiration. ? Everyone, from senior management to support personnel, spends some time visiting and listening to customers. P4. The anization has formalized the process of transferring best practices Including documentation and lessons learned. Organizations that implement this practice may exhibit some of the following characteristics ? The anization has mapped its business processes. ? Databases of root causes and solutions to frequently encountered problems are updated regularly. ? Success stories involving new tools or new approaches are widely municated in the anization. ? Discoveries and solutions are continually leveraged off existing ones. ? Process knowledge is rapidly diffused through the anization, making it easy to transfer best practices. Industry Classification Codes P5. Tacit knowledge (what employees know how to do but cannot express) is valued and transferred across the anization. Organizations that implement this practice may exhibit some of the following characteristics: ? The anization has systems for identifying and passing on the internal knowledge of individual employees (., rotation of divisional personnel, apprenticeships, site visits, sabbaticals, and mentoring). ? Past knowhow is made explicit, making it easy to access, understand, and apply. ? Employees are receptive to new ideas, and there is much learning by doing. ? A large percentage of employees39。 knowledge remains within the anization when they leave.
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