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average level.,14,Internal process perspective,Inventory Turnovers Analysis——External Comparison,Notice: Inventory Turnovers of Software amp。 accessories and Supplies amp。 sundries are lower than average levels.,15,Internal Comparison,Internal process perspective,Days textbooks in receiving area is increasing Northlake’s open hours are less than average level Textbook SellThrough is increasing year by year,16,Customer Perspective,Faculty satisfaction is increasing Customer Queing time is decreasing Products available ratio is high and increasing year by year,17,Customer Perspective,Onestop backtoschool shopping: Provide various products, Get freshmen ready for the first day,Real experience: As a solid shop in the campus, it provides real experience for customers,Close relationship with customers: Hire students as parttime employees, who are familiar with the customers (i.e. students),Key Advantages,18,Learning amp。 Growth Perspective,Improvement of the working efficiency is required,19,Learning amp。 Growth Perspective,Set Up New Measures,20,Ⅳ.SWOT,Strength Steady source of customers Real experience for customers Close