【文章內(nèi)容簡介】 ? 請您告訴我您的房間號，好嗎？May I have your signature, sir?……h(huán)ere ，請您把名字簽這兒，好嗎？May I know who I’m talking with?(打電話時用)請問您是哪位？May I ask who is next? 請問下一位是哪位？May I be of service, madam? 請問這位夫人，我能為您做些什么？May I remend our……, sir? 先生，我能為您推薦我們……1May I help you with……madam? 夫人，我能幫您做……1Would you like me to book a ……for you? 需要我為您訂……1Would you like to sit by the window? 您喜歡坐在靠窗邊的位置嗎？1Would you like to have a cup of tea? 來杯茶如何？1Is there anything else I can do for you, madam? 這兒需要我?guī)兔幔?How about a…… 您覺得……怎樣？ 祝愿/祝福：Have a pleasant stay at our hotel, ，一切順心開心。Have a pleasant stay with us, ，愿您和我們在一起開開心心。Have a nice day!祝您今天一切都好！Have a pleasant 。Have a good weekend!周末愉快！Have a good ！Enjoy your stay/。對一般祝愿的回答：You too, Mr…… 也希望您也一樣……The same to you, sir/。致謝：Thank 。Thank you very 。Thank you for telling 。Thank you for your 。Thank you for 。Thank you for 。Thank you for 。Thank you for being so 。That’s very kind of you very 。對致謝的回答You are 。With 。My 。Thank 。Glad to be of feel free to contact us ，有需要請隨時聯(lián)系我們。致歉：Excuse ，打擾了。I’m awfully 。I beg your pardon, ，您能再說一次嗎？Excuse me for interrupting.(不得不打擾客人時)不好意思，打擾了。Sorry to have bothered ，打擾了。I’m very could have been a do ，這兒肯定是出錯了。真的對不起。I’m you excuse me, 。您能原諒我嗎？I’m ’m being ，我得接個電話。I’m sorry to have kept you waiting, ，讓您等了我這么久。I’m house/restaurant is fully 。中心已經(jīng)客滿了。1I’m have run out 。我們把……都用完了。對道歉的回答：That’s all 。It doesn’t 。指示：Let me show 。This way, 。Please dial “0”, ，請按“0”It will be on your right hand won’t miss ，您一定能夠找到的。Go straight 。Go down to the 。Please take the lift to the 3rd 。Turn left/right at the first 。提示：Here you are(遞東西時)給您。Here we are.(到目的地)我們到了。There es the taxi.(有的士來時)有部的士來啦。There he is.(發(fā)現(xiàn)要找的人時)他在那。Be aware of the ceiling, ，先生。表示安慰：Don’t worry, ’ll see to ，別擔心。我們會照顧它的。I’ll look into the 。I’ll be with you in a 。There is no hurry, your ，時間充足，請您慢慢……It won’t be too long, ，不會花您太多的時間。Please take you time, ，不用急，請您……We’ll let you know as soon as there is any ，我們會盡快通知您。I’ll report it to my 。表示樂意效勞：Very good, ’ll be glad to ，先生。我很樂意幫您。Certainly, ’ll be happy to do ，我很樂意去做這件事。Yes, I 。我很樂意去做這件事。Yes, certainly, just leave it to us, 。您就將這件事留給我們?nèi)プ霭伞lad to be of feel free to contact us 。有需要請隨時通知我們。My name is , if there is anything I can do for you, just letme ……，如果有事需要我?guī)兔φ埜嬖V我。表示婉拒：I’m afraid such information is 。這是保密資料。That’s very kind of you, but no, thank ，但我真的不需要。謝謝。That won’t be necessary, sir, but thank you all the ，這完全不需要。但我依然要感謝你。I’m afraid we cannot do 。我?guī)筒坏侥?。肯定答復：Certainly, sir, I will bring it to you right ，先生，我立刻把它拿來給您。We do have ……切實可用。未肯定時的答復：I’m sorry I cannot guarantee, but I’ll do my ，我不能保證，但我一定會盡我全力去做。I’m sorry, madam, I’m not sure, but I’ll ask my manager/thechef about it for ，夫人，我不能確定，但我將會問我的經(jīng)理/廚師。If you wait a moment, sir, I’ll try to find ，您稍等片刻。我將調(diào)查清楚。否定的答復：I’m sorry, there is no ，我們不提供折扣。I’m sorry, madam, I’m afraid we don’t have any ，夫人，恐怕我們沒有可用的房間了。表示高興：My pleasure, I’m happy everything was to your ，我很高興一切都能令您滿意。I’m glad to hear 。表示遺憾：I’m sorry to hear 。It’s a great 。表示關(guān)懷：Did you have a nice trip? 旅途愉快嗎？Are you all right, sir? 先生，一切可好？I hope you did not hurt 。Would you like to see the doctor? 去醫(yī)院看看醫(yī)生，好嗎？I hope you feel better 。表示謙讓：After you, ，您先。You first, 。請讓路：Excuse me, ，請讓讓。May I e through, please? 請問能讓我過嗎？ 表示同意：That’s 。Absolutely, ，先生。Exactly, ，先生。表示不同意：Not ’s good value for the 。它確實物有所值。表示明白：Yes, I see, ，我明白。表示不明白：Could you speak slowly, please? 您能說慢些嗎？I’m sorry, I don’t quite I get the manager?很抱歉，我不是很明白。我能讓我經(jīng)理過來嗎？Pardon?請您再說一遍好嗎？ 告別語：Goodbye, and have a nice ，祝您一路順風。Thank you for 。Sorry, I have to talking with ，我不得不走了。很您談話很開心。We all look forward to serving you 。Hope you enjoyed staying with 。Name of Hotel’s Departments 酒店部門名稱 Accounting Department 財務部 Night Club 夜總會 Lobby bar 大堂吧 Music bar 音樂吧Beauty salon 美容中心 Business centre 商務中心 Cashier’s 收銀處Chinese restaurant 中餐廳 Coffee shop 咖啡廳Engineering department 工程部Food and beverage department 餐飲部 Front office reception 前臺辦公室 Housekeeping department 客房部 Laundry 洗衣部Recreation department 娛樂部 Reservation 訂房部 Room service 送餐部Security department 保安部Human resource department 人力資源部 Training department 培訓部 Western restaurant 西餐廳 Executive Office 行政辦公室Publicamp。 Sales department 市場推廣部 Function room 宴會廳 Conference room 會議室 中心主樓分布：First floor: reception/front desk 接待處/前臺 Business centre 商務中心 F/O cashier 前臺收銀The paradise sauna 麗池芬蘭浴 Ticket counter 票務處 Mayfair caf233。 美華閣啡廳 Lobby 大堂Lobby bar 大堂吧 Music bar 音樂吧Second floor: the celebrity night club 君豪夜總會 Famp。B Reservation desk 餐飲預定臺 Third floor: Chinese restaurant 中餐廳 Ritzy palace 富麗宮Four floor: fitness centre 健康中心 Indoor swimming pool 室外泳池 Snooker room 桌球室The stylist/beauty saloon 美容美發(fā)中心 Operator 總機RHKJCCIT Betting centre Guangzhou 香港賽馬會廣州投注寶服務中心 fifth floor Excutive office 行政辦公室 Publicamp。 Sales department 市場推廣部 Famp。B office 餐飲部辦公室 Sixth floor card room 牌藝室第三篇：接待外賓用語問好 morning/afternoon/evening./May I help you? /Anything I can do for you? do you do? /How are you? /Nice to meet ’s a great honor to meet you./I have been looking forward to meeting to really wish you39。ll have a pleasant stay hope you’ll have a pleasant stay this your fist visit to China? you have much trouble with jet lag? 機場接客 me。are you from the International Trading Corporation? do I address you? name is Benjamin ’m from the Fuzhou Efashion Electronic ’m here to meet have a car an over there to take you to you you have a nice trip? smith asked me to e here in his place to pick you you need to get back your baggage? there anything you would like to do before we go to the hotel?相互介紹 me introduce my na