【文章內(nèi)容簡(jiǎn)介】
is the press leaking? There is a crack in the oil filter WHY is the filter cracked? Because it gets too hot during use WHY does it get hot? Because cooling system not working WHY doesn’t the cooling system work? Too much dust on coils WHY is there too much dust on coils? The air intake filter is missing! SOLUTION: Replace air intake filter Copyright 169。 Futuris Automotive Interiors All Rights Reserved [16] problem solving Cause and effect (aka Fishbone diagram) ?Generate a prehensive list of possible causes ?Lead to greater understanding of the problem ?4M’s – Man, Machine, Materials, Methods (additional M’s include Menvironment and Measurement) – easier identification and analysis Copyright 169。 Futuris Automotive Interiors All Rights Reserved [17] problem solving Copyright 169。 Futuris Automotive Interiors All Rights Reserved [18] problem solving How to draw cause and effect diagram This is a three step process. Step 1 Write down the effect to be investigated and draw the 39。backbone39。 arrow to it. In the example shown below the effect is 39。Incorrect deliveries39。. Copyright 169。 Futuris Automotive Interiors All Rights Reserved [19] problem solving Step 2 Identify all the broad areas of enquiry in which the causes of the effect being investigated may lie. For incorrect deliveries the diagram may then bee: Copyright 169。 Futuris Automotive Interiors All Rights Reserved [20] problem solving Step 3 write in detailed possible causes in each of the broad areas of enquiry. Each cause identified should be fully explored for further more specific causes which, in turn, contribute to them. Copyright 169。 Futuris Automotive Interiors All Rights Reserved