【文章內(nèi)容簡(jiǎn)介】 POs have KPO, 以及 KPOs有 KCs ? Some divisions have subsets of KPOKCs they call KPCs (Key Product Characteristics).一些事業(yè)部將 KPOKCs的子集稱為 KPCs（關(guān)鍵產(chǎn)品特性）。 ? Some divisions call machine and tool settings KPIs. Others may call machine settings KPPs (Key Process Parameters).一些事業(yè)部將機(jī)器和工具的設(shè)定稱為 KPIs，有些也可能稱機(jī)器設(shè)定為 KPPs（關(guān)鍵工藝參數(shù)） ? While the language may not be consistent, the concepts and the model 全一致，但概念和模型是一樣的。 Process Step過(guò)程 Customers客戶 Suppliers供應(yīng)商 Key Process 關(guān)鍵過(guò)程 Inputs 輸入 (Which have measured or inspected Key Characteristics測(cè)量或檢驗(yàn)?zāi)男╆P(guān)鍵特性 ) Key Process Outputs輸出 (Which have measured or inspected Key Characteristics) Internal to the process… 內(nèi)部過(guò)程 Machines, tools, people, methods, meas. gauges, environment, 器、工具、人 、 方法、量具、環(huán)境等。 (Which have measured or inspected Key Characteristics測(cè)量或檢驗(yàn)?zāi)男╆P(guān)鍵特性 ) 19 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation WHAT IS A VALUE STREAM?什么是價(jià)值流 A value stream is the collection of all activities required to produce a product that is sold to a 價(jià)值流 是指生產(chǎn)一個(gè)銷售給客戶的產(chǎn)品的所有活動(dòng)的集合 Therefore, a value stream is a ，一個(gè)價(jià)值流是一個(gè)過(guò)程 Manufacturing / assembly process制造 /裝配過(guò)程 Suppliers供應(yīng)商 VS Product Customer客戶 Work station 1工位 1 Work station 2工位 2 Work station 3工位 3 Work station 4工位 4 20 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation WHAT IS ?CRITICAL WORK??什么是關(guān)鍵工作 Critical work is the collection of all activities required to perform a particular task critical to the production of a product. 關(guān)鍵工作 是指生產(chǎn)一個(gè)產(chǎn)品必須 完成的 非常關(guān)鍵的特殊任務(wù)的集合 Therefore, all critical work is a ，關(guān)鍵工作是一個(gè)過(guò)程。 21 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation VALUE STREAMS CRITICAL WORK價(jià)值流和關(guān)鍵工作 Once the KCs of the brazing process (for example) are understood, brazing can be certified wherever it appears in any value ：一旦釬焊工序的關(guān)鍵特性 (KCs)被充分理解，則不論釬焊工序出現(xiàn)在哪個(gè)價(jià)值流中都可以被認(rèn)證 。 X X X X X X X X X X X X X X X X X X X X X X Product D Product E Product A Product B Product C Product F Value stream processes Torque Brazing Critical work processes Milling Turning Etc… Value streams run through the factory.價(jià)值流貫穿整個(gè)工廠 Critical work runs across the value 鍵工作貫穿整個(gè)價(jià)值流 However, remember… 但是，請(qǐng)記得： ● Processes like brazing are not value 釬焊這樣一個(gè)過(guò)程不是價(jià)值流 ● Brazing is only an assembly operation within a work station within a value 某 個(gè)工位內(nèi)的一個(gè)裝配操作。 ● The full benefit of ProCert within ACE es when the plete value stream is 流被 認(rèn)證 時(shí)，ACE中的過(guò)程認(rèn)證帶來(lái)的最大的好處會(huì)得到充分的體現(xiàn)。 22 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation PROCERT IS DATA DRIVEN過(guò)程認(rèn)證是數(shù)據(jù)驅(qū)動(dòng)的 Without data, there is no hope. 沒(méi)有數(shù)據(jù)就沒(méi)有希望 DATA數(shù)據(jù) Exploration, transformation analysis探索 、 變換、分析 INFORMATION信息 KNOWLEDGE知識(shí) DECISIONS/ACTION決策 /行動(dòng) Comprehension extrapolation理解與推斷 Investigation interpretation調(diào)查和解釋 Data rich, information poor數(shù)據(jù)豐富，信息匱乏 . A good decision, made in the absence of datadriven knowledge, is merely a lucky 動(dòng)知識(shí)的情況下，即使做出好的決定也僅是幸運(yùn)而已 Knowledge inspires confidence. 知識(shí)激發(fā)信心 23 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation KEY LEARNING POINTS關(guān)鍵學(xué)習(xí)點(diǎn) All work is a Process variation is the underlying cause of quality issues. 質(zhì) 量問(wèn) 題 的根 源是 過(guò)程變 差。 KCs are the critical part features and process parameters that must be managed in order to assure quality parts and products. KCs是為確保零件或產(chǎn)品質(zhì)量而必須被管理的關(guān)鍵零件特性及工藝參數(shù)。 Process certification is data 證是數(shù)據(jù)驅(qū)動(dòng)的。 24 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation AGENDA課程安排 ? Introduction: What is ProCert all about? 介紹：什么是過(guò)程認(rèn)證 ? ProCert in the ACE toolbox 過(guò)程認(rèn)證 ACE工具 ? Define Document, Map … 定義 文檔，圖 o SIPOC process mapping SIPOC過(guò)程圖 o Process FMEA 過(guò)程失效模式及后果分析 o KCs identified 識(shí)別 KCs關(guān)鍵特性 ? … Measure 測(cè)量 ? Assess Analyze 評(píng)估 分析 o Process stability 過(guò)程穩(wěn)定性 o Process capability 過(guò)程 能力 ? Improve Implement 改進(jìn) 實(shí)施 ? Control Capability 控制 能力 ? Certify Sustain 認(rèn)證 保持 ? Closing ments 小結(jié) 25 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation Process Certification is the application of statistical thinking to critical measures of a process?s performance so that rational, datadriven decisions are made to improve and manage the process. 過(guò)程認(rèn)證是應(yīng)用 統(tǒng) 計(jì)思想來(lái)測(cè)量過(guò)程的關(guān)鍵表現(xiàn) ，以便于通過(guò) 合理的，數(shù)據(jù)驅(qū)動(dòng)決策 來(lái) 提高和管理 過(guò)程的方法。 Improve提高 實(shí)施 Implement Certify認(rèn)證 保持 Sustain Define定義 文檔 Document Map圖 測(cè)量 Measure Assess評(píng)估 分析 Analyze Control控制 能力 Capability PROCERT Process過(guò)程認(rèn)證的流程 PROCERT DEFINED過(guò)程認(rèn)證定義 Apply process systematically and satisfy each element’s requirements系統(tǒng)的應(yīng)用過(guò)程，并滿足每個(gè)要素的要求 26 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation EQUIVALENCE OF STRATEGIES相同的戰(zhàn)略 A mon strategy that goes by many 常見(jiàn)的策略有很多不同的名字。 All strategies are easily mapped to the original Deming PDCA 有方法都可以用最原始的戴明 PDCA環(huán)來(lái)表示。 27 DATA SUBJECT TO THE EXPORT CONTROL RESTRICTIONS ON THE FIRST PAGE OF THIS DOCUMENT Copyright United Technologies Corporation WHEN IS PROCERT THE RIGHT TOOL?什么情況適合使用 PROCERT工具 ProCert ? Narrowly focused problem solving:狹義上關(guān)注解決問(wèn)題： (Reactive/被動(dòng)的 ) Specific quality escapes具體的質(zhì)量逃逸 Targeted scrap and rework turnbacks有針對(duì)性的報(bào)廢及返工的誤工 ? Broadly focused process development, setup an