voip服務(wù)作美國(guó)用戶調(diào)查之報(bào)告英文(編輯修改稿)
2025-03-06 01:38 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 K n o w10%Believe Standard Phone Calls have Traveled Over the Inter in the Past (n=1001) Y e s31%No20%D o n 39。 t K n o w49%7 ATT Proprietary Information Currently, VoIP is considered more appropriate for business use than for consumers (73% versus 46%). 32%14%0%10%20%30%40%50%60%70%80%90%100%T o ta lC o n s u m e r O n l yB u s i n e s s o r C o n s u m e r sPerceive VoIP for Business or Consumer Use (among those aware of VoIP, n=741) 32%41%T o t a lB u s i n e s s O n l yB u s i n e s s o r C o n s u m e r sConsumer Use Business Use 8 ATT Proprietary Information ATT appears to be the leading firm associated with VoIP service, although only at 17%. Other firms of note include Verizon and AOL. 33%17%3%3%2%5%6%7%9%11%17%0% 5% 10% 15% 20% 25% 30% 35% 40%D on 39。 t K no wN on e C om e t o M i ndM C IB e l l S ou t hQ w e s tS pri ntC om c a s tS B CA O LV e r i z onA T TCompanies Associated with VoIP – Top Mentions* (among those aware of VoIP, n=741) More Likely to Purchase from Established Co. or StartUp Specializing in VoIP E s t a b l i s h e d C o .71%S t a r t U p16%B o t h5%N e i t h e r5%D o n 39。 t K n o w3%*Mentions of 2% or less not shown 9 ATT Proprietary Information A cheaper phone alternative drives interest in VoIP. Barriers include losing service in a power outage, followed by questionable handling of 911 calls and requiring a cable modem or DSL to use. 7%26%66%66%55%55%0% 20% 40% 60% 80% 100%O f f e r s f e a t ure sc urr e nt l y no ta v a i l a bl eV oi c e qu a l i t yc om pa r a bl e t os t a nd a r d ph on eLe s s e x pe ns i v es e r v i c e% M o s t I m p o r t a n t % A g r e eAgreement with Positive/Negative Aspects of VoIP (among those aware of VoIP, n=741) Positive Attributes Negative Attributes 5%17%30%44%37%61%64%74%0% 20% 40% 60% 80% 100%Li m i t e d op t i on sf or ho ok i ng upm ul i pl e ph on e sR e qu i r e s c a bl em od e m or D S L t ous e t he s e r v i c e9 1 1 c a l lha nd l i ng s t i l lbe i ng w ork e d ou tM a i nt a i ni ngs e r v i c e i n po w e rou t a ge i s a ni s s ue% M o
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