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ntion to inspection預(yù)防勝於檢驗(yàn) ? recognizes management responsibility for quality確認(rèn)品質(zhì)管理的責(zé)任 吳明泉博士 2023 16 IT/S in Manufacturing Quality Experts ? Deming was famous for his work in rebuilding Japan and his 14 points戴明十四點(diǎn)管理原則 ? Juran wrote the Quality Control Handbook and 10 steps to quality improvement裘蘭「品質(zhì)改善」 ? Crosby wrote Quality is Free and suggested that anizations strive for zero defects ? Ishikawa developed the concept of quality circles and pioneered the use of Fishbone diagrams石川馨「品管圈」及「魚骨圖」 ? Taguchi developed methods for optimizing the process of engineering experimentation田口玄一「品質(zhì)工程」 ? Feigenbaum developed the concept of total quality control魏根堡「全面品質(zhì)控制」 吳明泉博士 2023 17 IT/S in Manufacturing Fishbone or Ishikawa Diagram 吳明泉博士 2023 18 IT/S in Manufacturing Quality Circle品管圈 組織 訓(xùn)練 問題辨認(rèn) 問題分析 解決 報(bào)告 吳明泉博士 2023 19 IT/S in Manufacturing Normal Distribution and Standard Deviation常態(tài)分配與標(biāo)準(zhǔn)差 吳明泉博士 2023 20 IT/S in Manufacturing Six Sigma and Defective Units S p e c i fi c ati o n R an ge(i n + / S i g m as )P e r c e n t o fP op u l ati o nWith i n R an geD e fe c ti v e U n i tsP e r Bi l l i o n1 7 317 ,300 ,0002 5 45,4 00,0 003 3 2,70 0,00 04 937 63,0 005 999 43 576 999 998 2吳明泉博士 2023 21 IT/S in Manufacturing DMAIC ? Define: Define the problem/opportunity