旅游景區(qū)服務(wù)管理(編輯修改稿)
2025-02-11 01:37 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 齊，化妝得體，符合崗位要求 ◆ The makeup and wearing meet the job’ s requirements ◆ 保持好的心態(tài)，時(shí)刻微笑著 ◆ To maintain a good attitude, always smiling 22 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 在門(mén)口迎接顧客，當(dāng)游客走近時(shí)，向游客道出歡迎語(yǔ)：“早上好 /下午好 /晚上好！” ◆ To say “good morning /afternoon /evening! Wele to e here!” when tourists ing to the restaurant ◆ 詢問(wèn)游客是否有預(yù)定 ◆ To ask tourists whether they have made a reservation 23 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 將有預(yù)定的游客引導(dǎo)至預(yù)定的餐桌；幫助沒(méi)有預(yù)定的游客尋找滿意的餐位 ◆ To show tourists the table that they have booked, or to help tourists to find a satisfied table ◆ 呈遞菜單給游客 ◆ To show the menu to tourists 24 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 在游客看菜單時(shí)，及時(shí)地按照游客需要增加或撤走餐具 ◆ To add or take away tableware timely when tourists are looking at the menu ◆ 當(dāng)游客有疑問(wèn)時(shí)，解釋菜單上的內(nèi)容 ◆ To explain the dishes on menu when tourists don’t understand 25 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 詢問(wèn)是否點(diǎn)菜，幫助游客點(diǎn)菜 ◆ To ask tourists whether they need to order dishes at that time or not, if so, to help them order dishes ◆ 填寫(xiě)點(diǎn)菜單，迅速傳遞菜單給專職的傳菜員或廚房 ◆ To finish the order and pass it to kitchen soon 26 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 詢問(wèn)是否需要飲品 ◆ To ask if tourists need beverage ◆ 為游客鋪餐巾、上茶水 ◆ To unfold napkins and serve tea or water ◆ 注意上菜的位置，上菜時(shí)報(bào)菜名 ◆ To place dishes from a suitable location and tell guests the name of each dish 27 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 陸續(xù)為游客上齊所有的菜 ◆ To serve all the dishes for tourists one after another ◆ 核對(duì)菜單后告知游客“菜已上齊” ◆ To tell tourists that “all the dishes are here” after checking ◆ 游客要結(jié)賬時(shí)，遞上菜單和筆供游客核對(duì) ◆ To pass the order and a pen to tourists when they’ll pay the bill 28 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 詢問(wèn)游客結(jié)賬方式 ◆ To ask by which way tourists will pay the bill ◆ 結(jié)賬并詢問(wèn)游客對(duì)此次用餐是否滿意 ◆ To help tourists pay the bill and ask them if are satisfied with the food ◆ 有禮貌地送客 ◆ To bid farewell to guests ◆ 清理用過(guò)餐的臺(tái)面 ◆ To clear up the table 29 情景演練 Scenario Simulation ◆ 景區(qū)飯店預(yù)定中餐 // to book lunch in a scenic restaurant ◆ 游客打電話給旅游景區(qū)的百合花飯店，預(yù)定六人餐桌。 ◆ A tourist calls Lily Restaurant which is inside the scenic spot to book a table of six for the day’s lunch. ◆ T： tourist（景區(qū)游客） ◆ S: staff of the restaurant reservations at the scenic spot （景區(qū)飯店預(yù)定處接線員） 30
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