【文章內(nèi)容簡介】 t climate,Requirements from counterparts,Department/product target. ?Output:DFMEA,Engineering Drawings,Test Spec,Consistency concerns with counterparts,Guidance for maintainability. ?With what:Competent human resource,DFM/DFA data,CAD,Testing facility,Prototype,Previous experience(TGW,TGR),Timing chart,DOE,Design skils,SPC tech,Error proofing,Problem solving tech. DNV June 1999 Quality Satisfy 42 QualitySatisfy 首頁 過程方法演練 ?How:Design control procedure,Relative SOP,MultiDisciplinary approach. ?With who:Top management,Purchasing,Supplier,HR,QA,Legislation expert,Service,Sales,Government expert, Doc controller,Lab,Other design teams,Production,Development,Tooling,Equipment.. ?What result:Lead time,Product cost,Design cost,reliability,Durability,Maintainability,ppm,First pass rate,Error on spec. DNV June 1999 Quality Satisfy 43 QualitySatisfy 首頁 過程之量度指標(biāo)（ 1） :Reply time,error rate. :Quotation turn over,quotation case,sales volume,Profit,customer satisfaction rating,service response time. plaint:Response time,reject rate,repeated problem case. scheduling:Production efficiency,productivity,lead time,delay rate,operation cost. :Production efficiency,poor quality cost,Kaizen cases,OJT achievement,Cpk DNV June 1999 Quality Satisfy 44 QualitySatisfy 首頁 過程之量度指標(biāo)（ 2） ?Quality Assurance:Customer plaint cases,poor quality cost,defect rate,lead time for problem solving,operation cost. ?Training:Training acplishment,pass rate for evaluation,Human error cases in defect. ?Tooling:Tooling change time,tooling defect rate,repair time. ?Employee motivation:Quit rate,absenteeism,Quality objective achievement in each section,employee satisfaction survey,Kaizen cases,annual interview,5S rating. DNV June 1999 Quality Satisfy 45 QualitySatisfy 首頁 過程之量度指標(biāo)（ 3） ?Purchasing:Supplier quality/delivery performance,cost down,development achievement. ?RD:Cost,lead time,critical path,quality risk,operation cost,plaint due to RD,va/ve cases,skill training. ?Logistic:Stock turn over,inventory corrective rate,scrap/rework cost. ?Maintenance:OEE,machine down time. ?Measuring device:%RR target. ?Shipping:Ontime delivery,premium freight. DNV June 1999 Quality Satisfy 46 QualitySatisfy 首頁 ISO/TS16949第 5章 ?(過程效率 )最高管理者必須評審產(chǎn)品實現(xiàn)過程和支持過程，以確保產(chǎn)品實現(xiàn)的有效性和效率 （ Using process approach methodology to setup measurement for each process,monitor these measurement,check performance trend,MReview,Boss just need numbers.) ( to identify key processes and support processes on QMS.) ?.(質(zhì)量方針 )質(zhì)量政策需提及質(zhì)量體系之持續(xù)改進（ ISO9001： 2023 clause) DNV June 1999 Quality Satisfy 47 QualitySatisfy 首頁 ISO/TS16949第 5章 (質(zhì)量目標(biāo) 補充 )業(yè)務(wù)計劃須確定質(zhì)量目標(biāo)，以開展質(zhì)量方針（ note:address customer expectation and in timely frame) (質(zhì)量責(zé)任 )不符合規(guī)范要求的產(chǎn)品或過程，必須迅速通知給負(fù)有糾正措施職責(zé)和權(quán)限的管理者。負(fù)責(zé)產(chǎn)品質(zhì)量的人員，為了糾正質(zhì)量問題，必須有權(quán)停止生產(chǎn)。所有班次的生產(chǎn)操作，必須指定負(fù)責(zé)人員（ shifts audit,lead time control,record of C/P action,FMEA,reaction plan,lean production spirit) (顧客代表 )指定某一或多位人員來代表顧客，傳遞相關(guān)需求（ ask his understanding about OEM requirements,s/c definition) DNV June 1999 Quality Satisfy 48 QualitySatisfy 首頁 ISO/TS16949第 5章 ? ： （ 1） 市場退回及其對質(zhì)量，安全及環(huán)保之沖擊需列入討論 （ 2）需包含評審所有質(zhì)量體系要素及其績效（持續(xù)改進之依據(jù)） （ 3）需包含對質(zhì)量目標(biāo)之監(jiān)視及質(zhì)量不良成本之報告與分析 （ 4）結(jié)論需予以記錄，以證明以下之達成狀況： （ a） 業(yè)務(wù)計劃所定之質(zhì)量目標(biāo) （ b） 顧客滿意度 （ quality cost?ice mountain?window lifter module,why need review impact in safety/environment?FMEA review?) ( include summary result of APQP as an input) ( focus ) ( discuss internal auditpreventive action?) ( QA meeting can be a Mreview?) ( design lotout) DNV June 1999 Quality Satisfy 49 QualitySatisfy 首頁 管理評審 — 補充 ?為何不良質(zhì)量成本要列入管理評審中做討論？是否可用質(zhì)量成本來取代 ?每月品管會議可不可以代替管理評審 ? ?為何市場退回要列入管理評審中做討論？ ?如何評估組織是否有落實顧客導(dǎo)向流程？ DNV June 1999 Quality Satisfy 50 QualitySatisfy 首頁 ISO/TS16949 第 6章 ?(產(chǎn)品設(shè)計技能 )必須確保負(fù)有產(chǎn)品設(shè)計職責(zé)的人員有能力達到設(shè)計要求并熟練地掌握適用的工具和技術(shù)，組織須識別適用的工具和技術(shù)（ tools:QFD DOE,FMEA,CAD/CAE…etc,D FMEA weak in most of panies,Technique:knowledge and experience in product.) ?(培訓(xùn) )必須建立并保持形成文件的程序，識別培訓(xùn)需求，所有從事對產(chǎn)品質(zhì)量有影響的工作的人員具有能力。從事特定工作的人員的資格，必須進行考核。（設(shè)計人員、改進小組、實驗室人員、色差檢驗員、內(nèi)審人員等）。并且這種考核應(yīng)對顧客要求的滿足特別加以關(guān)注（ customer representative,APQP input,contract review,typical requirement of customer:the application of digitized, mathbased data ?) DNV June 1999 Quality Satisfy 51 QualitySatisfy 首頁 ISO/TS16949 第 6章 ? ，組織必須對新到職或調(diào)整工作的工作人員提供適當(dāng)?shù)脑诼毰嘤?xùn)，包括合同工和代理工作人員。必須告知其工作影響質(zhì)量的人員不符合質(zhì)量標(biāo)準(zhǔn)對顧客造成的后果（ ?PPAP?Job setup verification for new,Lean production ILU training,ECN?operation change?OJT apply) (. Falling umbrella story?Top management for quality .) ? (員工激勵和授權(quán) )組織必須建立一個促進員工實現(xiàn)質(zhì)量目標(biāo)、進行持續(xù)改進和建立促進創(chuàng)新的環(huán)境的過程。該過程必須包括促進整個組織對質(zhì)量和技術(shù)的認(rèn)知。（ high level and operators,check the achievement of performance in innovation and CI plan) ( to motivate employee?Training,reward,stock share,promotion,facility establish,good pany campaign,morning meeting…etc.) (. Day/shift production leader write number on ground) DNV June 1999 Quality Satisfy 52 QualitySatisfy 首頁 OJTCompetence Map ?多功能訓(xùn)練表： ?I： 未熟悉， L： 可勝任， U： 純熟， O： 可教導(dǎo)他人 作業(yè) 1 作業(yè)2 作業(yè)3 作業(yè)4 作業(yè)5 作業(yè)6 作業(yè)員 Andy I L U L O O 作業(yè)員 Ben O O L U U O 作業(yè)員 Joe I I L I L U DNV June 1999 Quality Satisfy 53 QualitySatisfy 首頁 ISO/TS16949 第 6章 ? (員工激勵和授權(quán) )組織必須具有衡量過程，衡量員工是否意識到他們的活動與如何達到質(zhì)量目標(biāo)所做貢獻之間的關(guān)系和重要性（ is to measure the extent of employees are motivated.) ( satisfaction survey?sensitive in some panies,annual interview,CAP due to human error,CI cases,in a state of order,employee know their quality objectives,s/c item aware,achievement in performance,absenteeism,joboff rate.) DNV June 1999 Quality Satisfy 54 QualitySatisfy 首頁 ISO/TS16949 第 6章 ? 、設(shè)施和設(shè)備策劃和效益 ? 須使用多方