商業(yè)流程績效指針的分類系統(tǒng)(編輯修改稿)
2025-02-05 11:41 本頁面
【文章內(nèi)容簡介】 ste discharge per product unit, per sales dollarl Regulatory pliance – audit variancesl Percent of recycled material used as raw material inputl Percent of waste generated recycledl Energy consumed per unit, BTU/$sales24工程設(shè)計l Design cycle timel Engineering changes after design pletionl Engineering change orders – by reasonl Improvements to productsl Customer satisfaction with product performancel Reliability – mean time between failuresl Reduction of parts count on productsl Quality problems attributable to design25彈性l Number of standard, mon, and unique partsl Number of different process capabilitiesl Percentage of crosstrained personnell Production setup/changeover timel Average lot size being produced – smaller is better26創(chuàng)新與產(chǎn)品開發(fā)l Number of improvements make to existing productsl Number of new products introduced/yearl Number of successful new productsl Percentage of sales ing from new/improved productsl Number of new features not duplicated by petitors introduced each year – the number of “firsts”l Percent of sales from proprietary productsl Patents filed, issued, incorporated into productsl Median patent age in productsl Use of current technology – percent of products made with technology less than xx years old27存貨l Service factor – percent of orders filledl Turns by product and group (aggregate turns is a very gross indicator)l Production schedule delays because of material shortagesl Inventory items above/below target limitsl Physical inventory variancesl Showmoving and obsolete inventoryl Excess inventory – anything above normal requirementsl Inventory accuracy and error ratesl Adjustments to inventory records28維護保養(yǎng)l Downtime due to different types of equipment failurel Unplanned versus planned maintenancel Quality problems due to equipment failurel Adherence to preventive maintenance schedulesl Waste caused by maintenance tests29市場佔有l(wèi) Sales/industry sales ratiol Sales growth rate versus industry growth ratel New accountsl Share of key accounts’ business30組織發(fā)展l Employee and management participation on teamsl Cost reductions, other quality improvements achieved by teams (measured as costofquality savings)l Employees on selfmanaging teamsl Employees participating in suggestion pl
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