【文章內(nèi)容簡介】 ficulty: Medium Reference: p. 457. Decisionsupport systems explicitly include userfriendly software.Answer: True Difficulty: Hard Reference: 8. ESS address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreedon procedure for arriving at a solution. Answer: True Difficulty: Hard Reference: 9. Executive support systems serve the management level of the organization, address problems where the procedure for arriving at a solution may not be fully predefined in advance, and use internal information from TPS and MIS. Answer: False Difficulty: Easy Reference: 10. Transaction processing systems work directly with all the other organizational systems. Answer: False Difficulty: Hard Reference: 11. The various types of information systems in an organization are tightly coupled. Answer: False Difficulty: Medium Reference: 12. Many businesses need systems that will integrate information for the various organizational levels and functions. Answer: True Difficulty: Easy Reference: 13. Integrating many different systems is extremely time consuming and plex. Answer: True Difficulty: Easy Reference: 14. At the operational level, sales and marketing systems assist in locating and contacting prospective customers, tracking sales, processing orders, and providing customer service support. Answer: True Difficulty: Easy Reference: 15. The accounting function is responsible for maintaining and managing the firm39。s financial records to account for the flow of funds in the firm. Answer: True Difficulty: Easy Reference: 16. Enterprise applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole. Answer: True Difficulty: Easy Reference: Multiple Choice Questions1. Operationallevel systems are information systems that support the:A) longrange planning activities of senior management.B) decisionmaking and administrative activities of middle managers.C) daytoday processes of production and shipping only.D) elementary activities and transactions of the organization. Answer: D Difficulty: Easy Reference: 2. Managementlevel systems are information systems that support the:A) longrange planning activities of senior management.B) decisionmaking and administrative activities of middle managers.C) daytoday processes of production and shipping only.D) elementary activities and transactions of the organization. Answer: B Difficulty: Easy Reference: 3. These systems typically provide periodic reports rather than instant information on operations: A) strategiclevel systems. B) operationallevel systems.C) managementlevel systems. D) knowledgemanagement systems.Answer: C Difficulty: Easy Reference: 4. Strategiclevel systems are information systems that support the:A) longrange planning activities of senior management.B) knowledge and data workers in an organization.C) decisionmaking and administrative activities of middle managers.D) daytoday processes of production. Answer: A Difficulty: Easy Reference: 5. ESS are:A) strategiclevel systems. B) managementlevel systems.C) operationallevel systems. D) knowledgelevel systems. Answer: A Difficulty: Easy Reference: 6. MIS and DSS are:A) strategiclevel systems. B) managementlevel systems.C) operationallevel systems. D) knowledgelevel systems. Answer: B Difficulty: Easy Reference: 7. ______________________ describe(s) information inputs to a DSS system.A) Aggregate data B) Highvolume dataC) Design specifications D) Analytic models and data analysis tools Answer: D Difficulty: Medium Reference: 8. ______________________ describe(s) information inputs to an ESS system.A) Aggregate data B) Highvolume dataC) Design specifications D) Analytic models and data analysis tools Answer: A Difficulty: Medium Reference: 9. ______________________ describe(s) information inputs to an MIS system.A) Aggregate data B) Highvolume dataC) Design specifications D) Analytic models and data analysis tools Answer: B Difficulty: Medium Reference: 10. A hotel reservation system would be classified as a(n): A) transactionlevel system. B) managementlevel system. C) operationallevel system. D) strategiclevel system. Answer: A Difficulty: Easy Reference: 11. ________________ usually serve managers interested in weekly, monthly, and yearly results, not daytoday activities. A) TPS B) Knowledge workersC) DSS D) MIS Answer: D Difficulty: Hard Reference: 12. __________________ generally provides answers to routine questions that have been specified in advance and have a predefined procedure for answering them.A) TPS B) Knowledge workersC) DSS D) MIS Answer: D Difficulty: Hard Reference: 13. The most advanced graphics software in any system used by management is normally found in: A)