【文章內(nèi)容簡(jiǎn)介】 的形式和手段酒店應(yīng)創(chuàng)新管理體系，建立激勵(lì)機(jī)制。酒店應(yīng)將酒店利益與員工個(gè)人發(fā)展協(xié)調(diào)統(tǒng)一。創(chuàng)立、創(chuàng)新人力資源體系，科學(xué)合理的進(jìn)行員 工管理，獎(jiǎng)罰分明，避免酒店中老員工以各種各樣的方式排斥新員工現(xiàn)象的發(fā)生?？茖W(xué)管理 的同時(shí)合理使用激勵(lì)手段，運(yùn)用“人性化”的管理思想 ，最大限度地調(diào)動(dòng)員工參與培訓(xùn)的 積極性、主動(dòng)性，選擇適合本企業(yè)的最佳培訓(xùn)方式以達(dá)到最佳的培訓(xùn)效果。如組織篩選不同 階層員工進(jìn)行國(guó)內(nèi)外的考察學(xué)習(xí)就是一種特殊的激勵(lì)手段，就是一種形式改變的培訓(xùn)。個(gè)體 發(fā)展空間大，積極性才會(huì)提高，才會(huì)全身心投入到工作，進(jìn)而對(duì)酒店的總體實(shí)力提升發(fā)揮應(yīng) 有的作用。（五）定期對(duì)酒店員工進(jìn)行QA抽查，追蹤培訓(xùn)效果 酒店設(shè)立專(zhuān)職培訓(xùn)部門(mén)，由專(zhuān)職人員負(fù)責(zé)制定酒店員工的培訓(xùn)規(guī)劃，并確保培訓(xùn)內(nèi)容、時(shí)間、等關(guān)鍵問(wèn)題的合理安排和落實(shí)；同時(shí)負(fù)責(zé)對(duì)酒店員工培訓(xùn)工作進(jìn)行檢查、 指導(dǎo)、嚴(yán) 格把關(guān)，使酒店培訓(xùn)系統(tǒng)化。QA抽查可以由酒店各部門(mén)經(jīng)理進(jìn)行，對(duì)員工定時(shí)的抽查也可以出一些考卷來(lái)測(cè)驗(yàn)員工的接受能力。要達(dá)到預(yù)期的培訓(xùn)效果必然是一個(gè)由制定→測(cè)評(píng)→培訓(xùn)→再測(cè)評(píng)→再培訓(xùn)→實(shí)踐的過(guò)程，只有不斷測(cè)評(píng)、修改才能使員工的培訓(xùn)得到完善。六、結(jié)論針對(duì)觀(guān)察研究五角場(chǎng)華美達(dá)員工培訓(xùn)的情況，本文深入分析了酒店對(duì)員工培訓(xùn)的必要性，培訓(xùn)的種類(lèi)因素，并從培訓(xùn)理念，內(nèi)容設(shè)計(jì)、時(shí)間安排，培訓(xùn)手段這幾方面進(jìn)行研究。發(fā)現(xiàn)了華美達(dá)酒店對(duì)員工培訓(xùn)的不足，并給予相應(yīng)的建議。從而告訴大家酒店對(duì)員工培訓(xùn)的重要性。因此，員工培訓(xùn)相當(dāng)重要。做好培訓(xùn)的前提就是培訓(xùn)需求分析，酒店在開(kāi)展培訓(xùn)之前一定要做好培訓(xùn)需求分析。培訓(xùn)需求分析是培訓(xùn)有效并成功的重要保障。參考文獻(xiàn)[1] 武瑞營(yíng)，如何加強(qiáng)飯店員工的培訓(xùn)［J］，集團(tuán)經(jīng)濟(jì)研究，2006，(4).[2] 雷虹，論新時(shí)期飯店業(yè)員工培訓(xùn)的若干問(wèn)題［J］，湖州職業(yè)技術(shù)學(xué)院學(xué)報(bào)，2 005，(2).[3] 張?jiān)賹W(xué)，現(xiàn)代企業(yè)員工培訓(xùn)五大發(fā)展趨勢(shì)［J］，臺(tái)聲——新視角，2005 ，(6).[4] 李志剛，飯店人力資源管理［M］，北京：中國(guó)旅游出版社，2005，(8).[5] 張倩，曹希紳 期刊：現(xiàn)代企業(yè)文化，2009年 第33期[6] 劉喜華，企業(yè)家天地（下半月版），WORLD OF ENTREPRENEURS 2008年 第05期[7] 譚麗，江右論壇JIANGYOU FORUM， 2007年 第05期 Briefly Analysis on Hotel Staff Training——A Case Study of Ramada Shanghai Wujiaochang SUMMARToday39。s hotel industry, training is seen as an important content of the work. It is not only to train hotel professionals in different fields of the cradle, but also improve the hotel work, strengthen management, improve unexpectedly struggle, beat an important magic weapon. Fully understand the role and status of job training, job training to master the hotel characteristics and laws, the establishment of a plete training system, and seriously implement quality control training is the key to doing a good job training the hotel. The hotel is the focus of tourism support industries, and now the world39。s top ten international hotel management groups have entered the Chinese market, and the formation of a certain brand and huge economic effect. Moreover, China39。s hotel brands and hotel management group with developmental delay, restrict the development of China39。s hotel industry is a major bottleneck in the lack of hotel professionals. Through training to improve staff quality is the hotel service quality and petitiveness of the important ways. This article is by Ramada Shanghai Wujiaochang a study, based on the hotel staff training on various aspects of the analysis.Hotel staff training is planned on the education and skills training activities. It not only can improve the service quality and management level, but also generate revenue for the hotel the same time as the development of its own staff. Employee39。s personal values can reflect.The training object Ramada hotel is divided into four levels. Alevel manager are general manager and assistant manager. Blevel managers are managers of various departments. Clevel executives are the supervisory level hotel management. Dlevel staffs are hotel staff and the hotel operator level. The type of training is divided into preemployment training and job training and job training outside.Hotel staff training is extremely important because the training will help improve staff quality and skills, and integrated to enhance service quality and petitiveness of the hotel. Training and help unify thinking and create a good corporate culture, lower hotel operating costs. Staff training will help enhance understanding and recognition of the hotel, and promote teamwork. Training helps to promote their staff development, employees and hotel development to achieve the harmony.Ramada Shanghai Wujiaochang is located on the Huangxing Road where the vigorous development of east Shanghai Wujiaochang trade circle is. The hotel is close to major shopping areas, points of interest and cultural centers, such as Fudan University and Tongji University. Not more than a hundred feet to reach within the luxury fashion capital of Wujiaochang, enjoy the romantic feeling metropolis style.I AM concept is always mitted to bring to every careful and thoughtful customer care experience. I AM concept is a unique course Ramada purpose is to show unity in order to guest service standards, to make their own hotel for final success. Staff was training settings including literacy training, skills training, quality trainin