【正文】 also responsible for staff training on the hotel inspection, guidance, strict control, so the hotel systematic training. QA checks can be carried out by the hotel manager of the department, regular spot checks of employees can be a number of papers to test employee acceptance. To achieve the desired training effect will be a development → Evaluation → Training → training → re → reevaluation process of practice, only by continuously measurement, changes to staff training to be perfect.Ramada Shanghai Wujiaochang for observation of staff training, this paper analyzes in depth the need for training of hotel staff, type of training factors, and from the training concept, content, design, and scheduling, training tools to study these areas. Found the Ramada Hotel on the lack of staff training, and appropriate remendations. The hotel staff training tells us the importance of training. Therefore, staff training is important. The premise is good training for training needs analysis, training in before the hotel must do training needs analysis. Training needs analysis of training an important guarantee for effective and successful. 18 。 choose the best training methods to the enterprise in order to achieve the best training effect. Screening of different sectors such as the organization39。s business philosophy, to understand the operation of the hotel recently, developments enhance their sense of belonging. Training time and manner of the choice of operating according to the actual hotel itself is flexible and determined. (2) Improve the content of the training hotel staff to set Change is the eternal theme of the enterprise environment. Strain, is one of the basic tasks of enterprise development. The training of hotel staff is also changing with the development and constantly improves. Dominant focus on the performance of its development from the indifferent attitude changed for the training of attention, training from a single into a prehensive. Training is not limited to the master of the apprentice training, and introducing some other examples of successful training of hotel staff, and then into the expertise of Ramada staff training. I can also deploy staff to the Ramada hotel franchise training。s personal values can reflect.The training object Ramada hotel is divided into four levels. Alevel manager are general manager and assistant manager. Blevel managers are managers of various departments. Clevel executives are the supervisory level hotel management. Dlevel staffs are hotel staff and the hotel operator level. The type of training is divided into preemployment training and job training and job training outside.Hotel staff training is extremely important because the training will help improve staff quality and skills, and integrated to enhance service quality and petitiveness of the hotel. Training and help unify thinking and create a good corporate culture, lower hotel operating costs. Staff training will help enhance understanding and recognition of the hotel, and promote teamwork. Training helps to promote their staff development, employees and hotel development to achieve the harmony.Ramada Shanghai Wujiaochang is located on the Huangxing Road where the vigorous development of east Shanghai Wujiaochang trade circle is. The hotel is close to major shopping areas, points of interest and cultural centers, such as Fudan University and Tongji University. Not more than a hundred feet to reach within the luxury fashion capital of Wujiaochang, enjoy the romantic feeling metropolis style.I AM concept is always mitted to bring to every careful and thoughtful customer care experience. I AM concept is a unique course Ramada purpose is to show unity in order to guest service standards, to make their own hotel for final success. Staff was training settings including literacy training, skills training, quality training. Staff training includes training of new recruits, fire safety training, 5S training. Employee training methods, including demonstrations, lectures and visual teaching methods, supervised methods, roleplaying approach, foreign language training.By studying the Ramada Hotel, for staff training, and where there are deficiencies. At pres