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能? Communication? Leadership and people management 職位目的與職責職位目的(存在的理由,限制和目標)To supervise a team of Resource Controller to support efficient operations of the contact center as well as various business lines of the pany as a whole.職責范圍(名稱、定義、該職責所要達到的結(jié)果/目標)責任級別(全部/部分/協(xié)助)衡量標準(數(shù)量、質(zhì)量)Operational level? To formulate policies and procedures regarding on the Resource Managemen