【文章內(nèi)容簡(jiǎn)介】 ....ivCHAPTER 1 ISUPPORT概述 ................................................................................................................................1iSupport 功能概述 .................................................................................................................................................................2服務(wù)請(qǐng)求管理 ....................................................................................................................................................................2知識(shí)庫(kù)管理 ........................................................................................................................................................................2產(chǎn)品安裝信息庫(kù) ................................................................................................................................................................2帳戶信息查詢 ....................................................................................................................................................................3交互式的在線論壇 ............................................................................................................................................................3iSupport 的職責(zé)概述 .............................................................................................................................................................3系統(tǒng)界面介紹 ........................................................................................................................................................................4v / 53CHAPTER 2 用戶注冊(cè)與登錄 ............................................................................................................................5系統(tǒng)登錄 ................................................................................................................................................................................6系統(tǒng)注冊(cè) ................................................................................................................................................................................7配置文件管理 ........................................................................................................................................................................9配置文件可以管理帳戶信息，并進(jìn)行個(gè)性化設(shè)置等。 ................................................................................................9個(gè)人配置文件 ....................................................................................................................................................................9聯(lián)系人信息 ......................................................................................................................................................................10首選項(xiàng)（Preferences） ...................................................................................................................................................11通訊薄 ..............................................................................................................................................................................12iSupport一般首選項(xiàng) ........................................................................................................................................................13CHAPTER 3 主頁(yè)內(nèi)容管理 ..............................................................................................................................14主頁(yè)內(nèi)容 ..............................................................................................................................................................................15選擇主頁(yè)內(nèi)容 ......................................................................................................................................................................16改變主頁(yè)顯示布局 ..............................................................................................................................................................17CHAPTER 4 帳戶信息查詢 ..............................................................................................................................18訂單 ......................................................................................................................................................................................19發(fā)票 ......................................................................................................................................................................................21付款 ......................................................................................................................................................................................22服務(wù)請(qǐng)求 ..............................................................................................................................................................................23帳戶頁(yè)面的搜索功能 ..........................................................................................................................................................23按搜索下拉列表框中的選項(xiàng)進(jìn)行搜索 ..........................................................................................................................23按日期范圍進(jìn)行搜索 ......................................................................................................................................................23CHAPTER 5 知識(shí)庫(kù)的應(yīng)用 ..............................................................................................................................24解決方法搜索 ......................................................................................................................................................................25基本搜索 ..........................................................................................................................................................................25高級(jí)搜索 ..........................................................................................................................................................................26搜索技術(shù)資料庫(kù)（ MES）