【文章內(nèi)容簡(jiǎn)介】 ；6）如單元受到破壞，立即通知物業(yè)公司；7）切勿散播謠言或夸大的報(bào)告。五十六、水浸1）有可能發(fā)生水浸時(shí)，將有可能受損的貴重物品移往較高處；2）在水浸出現(xiàn)前，切斷電器用具的電源；3）提防通電的電線；4）如樓道內(nèi)發(fā)生水浸時(shí)，將電梯放置最高層，防止水浸入電梯。五十七、水浸之后1）檢查財(cái)物以鑒定損失；2）委派及監(jiān)督負(fù)責(zé)清潔的員工；3）逐漸抽去積水，以減少對(duì)樓宇結(jié)構(gòu)造成的更大損害；4）清除單元內(nèi)家具及其他地方的積水，避免破壞環(huán)境衛(wèi)生；5）做好提防搶掠的措施，加強(qiáng)防范，防止盜賊進(jìn)入單元。五十八、臺(tái)風(fēng)在臺(tái)風(fēng)吹襲前，請(qǐng)采取下列防風(fēng)措施：1）有花盆及可被風(fēng)吹倒之物品須放回單元內(nèi)；2）有天臺(tái)的業(yè)主須負(fù)責(zé)保持天臺(tái)處排水道之通暢；3）關(guān)閉所有門(mén)窗；4）臺(tái)風(fēng)過(guò)后，應(yīng)立即更換破裂之玻璃。五十九、聯(lián)絡(luò)用電話報(bào)案時(shí)，請(qǐng)?zhí)峁┮韵滤匈Y料：1）報(bào)案人姓名、電話；2）緊急事故位置；3）物業(yè)名稱(chēng)及地址；4）單元編號(hào)及樓層；5）有人受傷與否；6）緊急事故種類(lèi)、火警、罪案等；7）待對(duì)方確定資料后，方可掛斷電話。六十、撤離程序1）當(dāng)發(fā)生火警或任何其他緊急事故，應(yīng)先組織人員撤離現(xiàn)場(chǎng)；2）在撤離單元或進(jìn)行火警演習(xí)時(shí)，用戶的貴重物品須自行負(fù)責(zé)。另外，最后離開(kāi)的人須負(fù)責(zé)鎖上室內(nèi)所有進(jìn)出的門(mén)；3）開(kāi)啟單元通往屋外的大門(mén)前，先弄清楚是否燙手，如發(fā)現(xiàn)該門(mén)是熱的，須慢慢開(kāi)啟；4）若因濃煙的關(guān)系未能通往屋外，則應(yīng)關(guān)上門(mén)，將布料用水浸濕塞主門(mén)縫，打開(kāi)窗戶保持空氣流通，在窗外掛一塊布，讓消防員得知您仍在單元內(nèi)，保持鎮(zhèn)定等待消防員的拯救。 太原星河灣業(yè)主手冊(cè) 18／19六十一、其他1） 沒(méi)有任何物業(yè)可以完全避免天災(zāi)人禍的發(fā)生，制定緊急程序計(jì)劃可避免生命和財(cái)產(chǎn)損失，即使萬(wàn)一發(fā)生意外也可將損失降至最低。以上提供了一套系統(tǒng)和周全的步驟，以應(yīng)付意外或?yàn)?zāi)難之突然來(lái)臨。2） 通過(guò)熟悉緊急情況應(yīng)變措施及程序指引，加上訓(xùn)練有素的管理人員和業(yè)主的合作。萬(wàn)一發(fā)生緊急事故時(shí)，物業(yè)公司有信心能應(yīng)付各種緊急情況，以保障人身及財(cái)物安全。3） 制定和貫徹執(zhí)行緊急事故應(yīng)變措施及程序計(jì)劃，可以保護(hù)人身安全，保障業(yè)主的投資。然而，請(qǐng)必須謹(jǐn)記，無(wú)論以上指引或應(yīng)變措施如何周詳，仍需業(yè)主熟悉運(yùn)用及時(shí)刻保持高度警覺(jué)，盡量避免意外發(fā)生，達(dá)到本應(yīng)急程序之目的。 第八章 結(jié)束語(yǔ)物業(yè)公司制定的以上條款最終目的是為了維護(hù)星河灣小區(qū)高尚之形象，令閣下的物業(yè)得以保值、升值，使星河灣的業(yè)主真正擁有一個(gè)安全、整潔、舒適的生活環(huán)境。衷心祝愿星河灣業(yè)主家庭幸福、生活美滿。TAIYUAN STAR RIVER HOMEOWNER’S MANUAL CONTENTS Preface /23 Chapter One Property service /24Chapter Two Rules and regulations for the homeowners /26Chapter Three Utilities and public facilities /31Chapter Four Matching indoor equipment and facilities /33Chapter Five Management and services /33Chapter Six Remendations or plaints /38Chapter Seven Emergency procedures /38Chapter Eight Final words /42PREFACE Taiyuan Star River Real Estate Development Co., Ltd. and Guangzhou Star River Property Management Service Co. Ltd, Taiyuan branch, weles to being a homeowner of Star River. This Homeowner’s Manual is prepared by the Property Service Company in order to let you have a better understanding of the services and operations of the Star River munity. All the rules and regulations in this manual are prepared by the Property Service Company in accordance with the actual needs of the management and development of the munity aimed at safeguarding the rights and interests of the homeowners. We will try to let the homeowners get more from the properties they purchased, so as to maintain or even increase the values of their properties with our professional, high standard and high quality property management and services. The Property Service Company will do its best to provide perfect management and services to the homeowner’s, and sincerely hopes to get the understanding, support and participation of the homeowners. The explanation right of this manual belongs to the Guangzhou Star River Property Management Service Co., Ltd. If you have any questions about this, we will do our best to give you an answer. Guangzhou Star River Property Management Service Co., Ltd. Taiyuan branchSep 2011TAIYUAN STAR RIVER HOMEOWNERS MANUAL 22/23 CHAPTER ONE PROPERTY SERVICE 1. The Property Service Company and its functions 1) Guangzhou Star River Property Management Service Co., Ltd. Taiyuan branch is hired by the developer to act as the Property Service Company of the Star River mercial residential munity before the set up of the Homeowners Committee. The Property Services Company will prepare the Homeowners Manual of the munity according to the Early Stage Property Service Agreement of Star River, which has already been signed. 2) The employees of the Property Services Company have the responsibility to provide property services to the homeowners of the munity. The homeowners are not encouraged to ask for private services from the employees of the Property Services Company, and are not encouraged to give gifts or other benefits to the employees. Please contact us if you have any questions. 3) The Property Services Company is responsible for maintaining the normal operation of the munity and provides assistance to the homeowners in solving various difficulties or problems if possible. In addition, it also handles public issues of the munity on behalf of all the homeowners. 2. The daily office time of Guangzhou Star River Property Management Services Co., Ltd., Taiyuan branch.8:30 am. 12:00 pm. 2:00 pm. 5:30 pm. 1) Apart from the time mentioned above, the Golden Key Service Center of the Property Services Company also provides 24hour services and you can call this center if you need any services or want to leave plaints or ments. 2) The Taiyuan Star River Golden Key Service Center integrates the Golden Key service idea of the hotel industry and the service standards of fivestar hotels into the property management and services and Members of the International Golden Key Organization and their assistants, with rich experience in the hotel industry, will provide personalized, 24hour, onestop service for you. This shows the honorable status of you as a homeowner of the Star River. 3. Address of the Property Services Company: Longcheng South Street, Xiaodian District, Taiyuan, China Mailing address: Longcheng South Street, Xiaodian District, Taiyuan, China Switchboard: 03517698080 Fax: 03517693399 4. The Taiyuan Star River Golden Key Service Center Address: Building 8 , Garden 1 , Star River West Street, Xiaodian District, Taiyuan, China. Service hotline:0351－7698800 Fax:0351－76701865. Mailing address of Star River: Room ，Unit ，Building ，Garden . Star River West Street, Xiaodian District, Taiyuan, China.6. Service charges 1) To ensure the longterm benefits of the homeowners in this munity and to maintain or even increase the values of their properties, the homeowners shall cover all the maintenance,