【文章內(nèi)容簡介】
roduces the visa expense and the airplane ticket loss expense, should undertakes voluntarily by the party of the first part or its visitor. 在境外參團期間,如甲方客人由于自身過錯、自由活動等行為或自身疾病引起的人身、財產(chǎn)損失由客人自行承擔,乙方有義務協(xié)助處理。 在境外參團期間,如甲方客人違反有關國家或地區(qū)法律、法規(guī)而被懲罰、拘留、遣返及追究其他法律責任的,相關責任和費用由甲方的客人自行承擔。In beyond the border senate group period, like the party of the first part visitor because own behaviors or own disease and so on mistake, free activity cause the person, the property damage undertakes voluntarily by the visitor, the second party has the duty to assist to process. In beyond the border senate group period, like the party of the first part visitor violates the related country or the local law, the laws and regulations is punished, the detention, repatriates and investigated other legal liability, the related responsibility and the expense undertake voluntarily by the party of the first part39。s visitor.六、投訴處理Dispose of plaint: 雙方對出境團隊(或散客)提出的投訴,應相互配合,調(diào)查核實,如投訴屬實,根據(jù)投訴內(nèi)容的責任范圍,由責任方承擔相應的責任,做出解釋道歉,并根據(jù)相關法律規(guī)定合理賠償客人損失。如乙方在接待中出現(xiàn)嚴重服務質(zhì)量或信譽問題,甲方有權向乙方提出,責成乙方整改,直接取消與乙方的合作,并可根據(jù)實際受損情況,要求乙方賠償損失。Both sides to leave country the suit which the team (or individual tourist) proposed, should coordinate mutually, investigation checking, if sues is true, according to the suit content responsibility scope, undertakes the corresponding responsibility by the responsibility side, makes the explanation apology, and loses according to the correlation legal rule just pensation the second party appears the serious grade of service or the prestige question in the reception, the party of the first part is authorized to the second party to propose that, charges the second party to reorganize, cancels directly with second party39。s cooperation, and may act according to the actual damage situation, requests the second party to pay indemnity for the damage.七、處理事故/Adjudicate a dispute: 甲方在出團前需向客人清楚解釋出境旅游過程中的注意事項及安全問題,,杜絕事故隱患。The party of the first part in leaves in front of the group to have to the visitor to explain clearly leaves country in the traveling process matters needing attention and the security problem, and sugg