【文章內(nèi)容簡介】 ...........................................344 《軟件產(chǎn)品需求分析報(bào)告》的編寫 ...........................................................................................345 《軟件產(chǎn)品需求分析報(bào)告》的論證 ............................................................................................346 簽訂《軟件產(chǎn)品開發(fā)協(xié)議》 .....................................................................................................347 簽訂《備忘錄》 .........................................................................................................................358 產(chǎn)品的驗(yàn)收 .................................................................................................................................359 項(xiàng)目的驗(yàn)收 .................................................................................................................................35 《技術(shù)服務(wù)合同》實(shí)施管理 .............................................................35 1 《 技術(shù)服務(wù)合同 》 實(shí)施管理流程 ..........................................................................................................35 2 《 技術(shù)服務(wù)合同 》 實(shí)施管理規(guī)范 ..........................................................................................................35 《品牌運(yùn)作合同》的實(shí)施 ...............................................................35 1 《 品牌項(xiàng)目合作協(xié)議書 》 的審批和簽訂 .............................................................................................35 2 《 品牌運(yùn)作合同 》 ——產(chǎn)品開發(fā)設(shè)計(jì) .................................................................................................361 《品牌運(yùn)作合同》—— 產(chǎn)品開發(fā)設(shè)計(jì)流程 ................................................................................362 《品牌運(yùn)作合同》—— 產(chǎn)品開發(fā)設(shè)計(jì)規(guī)范 ................................................................................37 3 《 品牌運(yùn)作合同 》 ——品牌推廣 ..........................................................................................................381 《品牌運(yùn)作合同》—— 品牌推廣實(shí)施流程 ................................................................................382 《品牌運(yùn)作合同》—— 品牌推廣實(shí)施規(guī)范 ................................................................................39項(xiàng)目進(jìn)度跟蹤管理 ....................................................................40 1 項(xiàng)目進(jìn)度跟蹤管理流程 .......................................................................................................................40 2 項(xiàng)目進(jìn)度跟蹤管理制度 .......................................................................................................................411 總則 .............................................................................................................................................412 合同執(zhí)行過程的跟蹤控制 .........................................................................................................41管理咨詢實(shí)施規(guī)范 ....................................................................421 立項(xiàng)制度 ..........................................................................422 項(xiàng)目啟動(dòng)準(zhǔn)備 ......................................................................421 與企業(yè)決策層進(jìn)行溝通 .............................................................................................................422 實(shí)施動(dòng)員 .....................................................................................................................................433 確定實(shí)施計(jì)劃 .............................................................................................................................443 調(diào)研階段 ..........................................................................441 了解企業(yè)發(fā)展目標(biāo) .....................................................................................................................442 了解企業(yè)運(yùn)作現(xiàn)狀 .....................................................................................................................443 了解企業(yè)基層運(yùn)作現(xiàn)狀 .............................................................................................................454 按照要素法實(shí)施企業(yè)管理改造 ........................................................475 / 631 要素文檔的編寫和驗(yàn)收 .............................................................................................................472 要素法的實(shí)施內(nèi)容 .....................................................................................................................475 協(xié)助企業(yè)在全新管理模式下的運(yùn)作 ....................................................481 系統(tǒng)運(yùn)行初期的維護(hù) .................................................................................................................482 項(xiàng)目實(shí)施與客戶服務(wù)的交接 .....................................................................................................49四、客戶服務(wù)作業(yè)規(guī)范 ...........................................................................................................................................50 服務(wù)對象 ...........................................................................51 服務(wù)理念 ...........................................................................51服務(wù)內(nèi)容 ............................................................................51 1 管理咨詢服務(wù) .........................................................................................................................................51 2 技術(shù)開發(fā)服務(wù) .........................................................................................................................................51 2 技術(shù)支持服務(wù) .........................................................................................................................................51客戶服務(wù)方式 ........................................................................52客戶服務(wù)行為規(guī)范 ....................................................................52客戶服務(wù)操作規(guī)范 ....................................................................53 1 制定服務(wù)計(jì)劃 .......................................................................................................................................53 2 建立客戶服務(wù)檔案 .............................................................................................................