【文章內(nèi)容簡(jiǎn)介】 (when turning, when turning the engine on, when driving with the windows open ...) where does the noise e from precisely ? what precise part of the car is concerned ?4） If interviewer is sure this TWG will be addressed at a later stage of the questionnaire, please record it at the corresponding part of the questionnaire first, and probe when e to that part of the questionnaire.5） The interviewer must first record all problems met in the concerned surveyed section and then e back to each one of them individually for details. 10c. 請(qǐng)問(wèn)它是車子供貨時(shí)發(fā)生的, 還是在供貨后發(fā)生的? Did this problem take place on delivery or later on? 供貨時(shí) On delivery (在B欄下面所對(duì)應(yīng)的方框1畫圈 Circle on column B) 供貨后 Later on (在C欄下面所對(duì)應(yīng)的方框2畫圈Circle on column C)10d. 該故障首次發(fā)生時(shí)里程是多少？ What was the KMs of your car when this problem first happened?在D欄和相對(duì)應(yīng)的下面的橫線中記錄公里數(shù)RECORD KMs ON COLUMN D10e. 該故障是拋錨故障/使您不能使用您的車？ Is this problem a stall or it made you unable to use your car? 是的 Yes (在E欄下面所對(duì)應(yīng)的方框1畫圈Circle on column E) 否 No 10f. 為解決該故障您將車送去修理了嗎？Did you take your car for repair to solve this problem?是的 Yes (在F欄下面所對(duì)應(yīng)的方框2畫圈Circle on column F)否 No 跳問(wèn)10h Skip to 10h10g. 維修后故障排除了嗎？Was the problem fixed after the repair?是的 Yes (在G欄下面所對(duì)應(yīng)的方框3畫圈Circle on column G)否 No 10h. 該故障是否會(huì)使您不再購(gòu)買該品牌車輛 ？This problem made you angry, you won’t buy cars of this brand. 是的 Yes (在H欄下面所對(duì)應(yīng)的方框4畫圈Circle on column H)否 No 對(duì)被訪者每個(gè)提到的問(wèn)題問(wèn) Q10bQ10h, 當(dāng)被訪者問(wèn)完這張卡片的所有有關(guān)問(wèn)題后, 再問(wèn):您還有什么有關(guān) 內(nèi)外油漆, 銹蝕方面的問(wèn)題嗎?如果有, 回到Q10bRepeated Q10bQ10h for all declared problem. Once the respondent has finished describing all problems from one section, ask:Anything else concerning Interior/exterior paint, rust problem you may have met?If have, go back to Q10b出示卡片B(0313項(xiàng)), 重復(fù)10a10h的問(wèn)題SHOW SHEET B, REPEAT QUESTION 10a10h (item 0313). 出示卡片C(1421項(xiàng)), 重復(fù)10a10h的問(wèn)題SHOW SHEET C, REPEAT QUESTION10a10h(item 1421). 出示卡片D(2231項(xiàng)), 重復(fù)10a10h的問(wèn)題SHOW SHEET D, REPEAT QUESTION 10a10h .(item 2231) 出示卡片E1(3245項(xiàng)), 重復(fù)10a10h的問(wèn)題SHOW SHEET E1, REPEAT QUESTION 10a10h .(item 3245) 出示卡片E2(4649項(xiàng)), 重復(fù)10a10h的問(wèn)題SHOW SHEET E2, REPEAT QUESTION 10a10h (item 4649). 出示卡片E3(5058項(xiàng)), 重復(fù)10a10h的問(wèn)題SHOW SHEET E3, REPEAT QUESTION 10a10h .(item 5058)出示卡片F(xiàn)(59項(xiàng)), 重復(fù)10a10h的問(wèn)題SHOW SHEET F, REPEAT QUESTION 10a10h .(item 59) 當(dāng)這所有示卡上的所有問(wèn)題都問(wèn)完以后, When reach the end of the quality question,如果被訪者有回答問(wèn)題, 問(wèn):在我們結(jié)束這些卡片的問(wèn)題前, 您確信沒(méi)有除了你剛才提到的問(wèn)題以外的其他任何問(wèn)題嗎?If some problem(s) have been declared:Before we proceed with the end of the interview, are you sure you did not have any other problem(s) than the one(s) we have just discussed? 如果被訪者沒(méi)有發(fā)生任何問(wèn)題, 問(wèn):在我們結(jié)束這些卡片的問(wèn)題前, 您確信沒(méi)有任何一方面的問(wèn)題嗎?If no problem have been declared:Before we proceed with the end of the interview, are you sure you did not have any problem with your car? 參閱如下故障清單，每當(dāng)您碰到發(fā)生在您車輛上的故障，請(qǐng)?jiān)谙鄳?yīng)的空格中做上標(biāo)記，并說(shuō)明該故障是在供 時(shí)或供貨后發(fā)生的。 同時(shí)寫明行駛里程，然后，如果發(fā)生過(guò)某種缺陷，則在表格右方的相應(yīng)空格內(nèi)做上標(biāo)記（拋錨、維修、嚴(yán)重性）。Please check the breakdown list below and tick in the corresponding spare whenever there is a breakdown in your car. And please tell us when does the problem appear, on delivery or later? And write the KMs of your car, too. Then, if there were certain breakdowns, please tick in the corresponding spare at the right side of the table stall, repair, and seriousness). 請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述該故障，并說(shuō)明： 涉及到車輛的哪一零件 故障是以怎樣的方式和在怎樣的情況下發(fā)生 Please describe in details this problem in the preserved margin, and please illustrate: Which ponent involved? Under what condition and in what way did this problem happen?這些描述對(duì)于工程師更好地了解您車輛的故障非常有用。因此請(qǐng)?zhí)峁┠J(rèn)為有必要的詳細(xì)情況以幫助他們了解.請(qǐng)勿提供與交通事故有關(guān)的問(wèn)題。These descriptions help the engineers get a better understanding of your cars. So please provide detailed information that you think is necessary for the engineers, but no problems of traffic accidents involved please. Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.請(qǐng)問(wèn)您遇到的故障發(fā)生在 Please point out the problem you came across: 供貨時(shí) 供貨后On delivery after delivery B C該故障首次發(fā)生時(shí)里程是多少？What was your car’s KMs when you came up with the first problem?____kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ Did you get your car repaired to solve the problem?F維修后故障排除了嗎？Was the problem eliminated after repair?G該故障是否會(huì)使您不再會(huì)購(gòu)買該品牌車輛 This problem made you angry, you won’t buy cars of this brand.HA 內(nèi)外油漆，銹蝕 Interior/exterior paint, rust01油漆缺陷（油漆劃傷、擦傷、剝落、脆弱、不均、流掛…) Paint defects ( peelings, scratches, crispness, unevenness, excess)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课? Please describe the defect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問(wèn)題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?) Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.請(qǐng)問(wèn)您遇到的故障發(fā)生在 Please point out the problem you came across: 供貨時(shí) 供貨后On delivery after delivery B C該故障首次發(fā)生時(shí)里程是多少？What was your car’s KMs when you came up with the first problem?____kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ D