【文章內(nèi)容簡介】 (when turning, when turning the engine on, when driving with the windows open ...) where does the noise e from precisely ? what precise part of the car is concerned ?4） If interviewer is sure this TWG will be addressed at a later stage of the questionnaire, please record it at the corresponding part of the questionnaire first, and probe when e to that part of the questionnaire.5） The interviewer must first record all problems met in the concerned surveyed section and then e back to each one of them individually for details. 10c. 請問它是車子供貨時發(fā)生的, 還是在供貨后發(fā)生的? Did this problem take place on delivery or later on? 供貨時 On delivery (在B欄下面所對應(yīng)的方框1畫圈 Circle on column B) 供貨后 Later on (在C欄下面所對應(yīng)的方框2畫圈Circle on column C)10d. 該故障首次發(fā)生時里程是多少？ What was the KMs of your car when this problem first happened?在D欄和相對應(yīng)的下面的橫線中記錄公里數(shù)RECORD KMs ON COLUMN D10e. 該故障是拋錨故障/使您不能使用您的車？ Is this problem a stall or it made you unable to use your car? 是的 Yes (在E欄下面所對應(yīng)的方框1畫圈Circle on column E) 否 No 10f. 為解決該故障您將車送去修理了嗎？Did you take your car for repair to solve this problem?是的 Yes (在F欄下面所對應(yīng)的方框2畫圈Circle on column F)否 No 跳問10h Skip to 10h10g. 維修后故障排除了嗎？Was the problem fixed after the repair?是的 Yes (在G欄下面所對應(yīng)的方框3畫圈Circle on column G)否 No 10h. 該故障是否會使您不再購買該品牌車輛 ？This problem made you angry, you won’t buy cars of this brand. 是的 Yes (在H欄下面所對應(yīng)的方框4畫圈Circle on column H)否 No 對被訪者每個提到的問題問 Q10bQ10h, 當(dāng)被訪者問完這張卡片的所有有關(guān)問題后, 再問:您還有什么有關(guān) 內(nèi)外油漆, 銹蝕方面的問題嗎?如果有, 回到Q10bRepeated Q10bQ10h for all declared problem. Once the respondent has finished describing all problems from one section, ask:Anything else concerning Interior/exterior paint, rust problem you may have met?If have, go back to Q10b出示卡片B(0313項(xiàng)), 重復(fù)10a10h的問題SHOW SHEET B, REPEAT QUESTION 10a10h (item 0313). 出示卡片C(1421項(xiàng)), 重復(fù)10a10h的問題SHOW SHEET C, REPEAT QUESTION10a10h(item 1421). 出示卡片D(2231項(xiàng)), 重復(fù)10a10h的問題SHOW SHEET D, REPEAT QUESTION 10a10h .(item 2231) 出示卡片E1(3245項(xiàng)), 重復(fù)10a10h的問題SHOW SHEET E1, REPEAT QUESTION 10a10h .(item 3245) 出示卡片E2(4649項(xiàng)), 重復(fù)10a10h的問題SHOW SHEET E2, REPEAT QUESTION 10a10h (item 4649). 出示卡片E3(5058項(xiàng)), 重復(fù)10a10h的問題SHOW SHEET E3, REPEAT QUESTION 10a10h .(item 5058)出示卡片F(xiàn)(59項(xiàng)), 重復(fù)10a10h的問題SHOW SHEET F, REPEAT QUESTION 10a10h .(item 59) 當(dāng)這所有示卡上的所有問題都問完以后, When reach the end of the quality question,如果被訪者有回答問題, 問:在我們結(jié)束這些卡片的問題前, 您確信沒有除了你剛才提到的問題以外的其他任何問題嗎?If some problem(s) have been declared:Before we proceed with the end of the interview, are you sure you did not have any other problem(s) than the one(s) we have just discussed? 如果被訪者沒有發(fā)生任何問題, 問:在我們結(jié)束這些卡片的問題前, 您確信沒有任何一方面的問題嗎?If no problem have been declared:Before we proceed with the end of the interview, are you sure you did not have any problem with your car? 參閱如下故障清單，每當(dāng)您碰到發(fā)生在您車輛上的故障，請?jiān)谙鄳?yīng)的空格中做上標(biāo)記，并說明該故障是在供 時或供貨后發(fā)生的。 同時寫明行駛里程，然后，如果發(fā)生過某種缺陷，則在表格右方的相應(yīng)空格內(nèi)做上標(biāo)記（拋錨、維修、嚴(yán)重性）。Please check the breakdown list below and tick in the corresponding spare whenever there is a breakdown in your car. And please tell us when does the problem appear, on delivery or later? And write the KMs of your car, too. Then, if there were certain breakdowns, please tick in the corresponding spare at the right side of the table stall, repair, and seriousness). 請?jiān)陬A(yù)留的空白地方詳細(xì)描述該故障，并說明： 涉及到車輛的哪一零件 故障是以怎樣的方式和在怎樣的情況下發(fā)生 Please describe in details this problem in the preserved margin, and please illustrate: Which ponent involved? Under what condition and in what way did this problem happen?這些描述對于工程師更好地了解您車輛的故障非常有用。因此請?zhí)峁┠J(rèn)為有必要的詳細(xì)情況以幫助他們了解.請勿提供與交通事故有關(guān)的問題。These descriptions help the engineers get a better understanding of your cars. So please provide detailed information that you think is necessary for the engineers, but no problems of traffic accidents involved please. Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.請問您遇到的故障發(fā)生在 Please point out the problem you came across: 供貨時 供貨后On delivery after delivery B C該故障首次發(fā)生時里程是多少？What was your car’s KMs when you came up with the first problem?____kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ Did you get your car repaired to solve the problem?F維修后故障排除了嗎？Was the problem eliminated after repair?G該故障是否會使您不再會購買該品牌車輛 This problem made you angry, you won’t buy cars of this brand.HA 內(nèi)外油漆，銹蝕 Interior/exterior paint, rust01油漆缺陷（油漆劃傷、擦傷、剝落、脆弱、不均、流掛…) Paint defects ( peelings, scratches, crispness, unevenness, excess)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請?jiān)谙旅婷枋鲈摴收虾腿毕莶课? Please describe the defect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個問題的? 是在車子的哪個部分發(fā)生的? 或雜音是從哪兒發(fā)出的?) Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.請問您遇到的故障發(fā)生在 Please point out the problem you came across: 供貨時 供貨后On delivery after delivery B C該故障首次發(fā)生時里程是多少？What was your car’s KMs when you came up with the first problem?____kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ D