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也增加 ?有些地區(qū)基礎(chǔ)設(shè)施不足 –工人技能、績(jī)效預(yù)期 –供應(yīng)商的可獲得性、可靠性、合同 –缺乏本地技術(shù) –運(yùn)輸、通信基礎(chǔ)設(shè)施不足 Added Complexities ?Exchange rate uncertainties ?Cultural differences – accepted partnerships, styles – value of punctuality ?Political instability – tax rates – government control ?Added petition “at home” 增加的復(fù)雜性 ?匯率的不確定性 ?文化差異 –可接受的合作伙伴、類型-語(yǔ)言、信仰、習(xí)俗等 –準(zhǔn)時(shí)的價(jià)值 ?政策不穩(wěn)定性 –稅率 –政府控制 ?應(yīng)對(duì)“國(guó)內(nèi)”的競(jìng)爭(zhēng)對(duì)手 Additional Issues In Global SCM ?Regional vs. International Products – Cars vs. Cocacola ?Local Autonomy vs. Central Control – SmithKline introducing Contact to Japan – Short term expectations ?Collaborators bee petitors – China – Toshiba copiers, Hitachi microprocessors 全球供應(yīng)鏈管理的其他問(wèn)題 ?區(qū)域性與全球性產(chǎn)品 –汽車和可口可樂(lè) ?地區(qū)自治和集中控制 –史克公司進(jìn)入日本-地區(qū)自治-成功 –短期預(yù)期-地區(qū)自治,和集中控制不協(xié)調(diào),短期績(jī)效受損 ?合作者變成競(jìng)爭(zhēng)對(duì)手 –中國(guó) –東芝復(fù)印機(jī)、日立微處理器 Case Summary: Pizza Hut Moscow ?Moscow May 1991 ?Two Pizza Huts to open in Moscow “Toe in the water for Western business” ?Pizza Hut 49% partner in joint venture ?Key Issue: Foreign panies cannot repatriate their earnings (ruble earnings could not be converted to hard currencies) How was this addressed? 案例概述:必勝客在莫斯科 ?莫斯科 – 1991年 5月 ?莫斯科開設(shè)了兩家必勝客門店 “西方企業(yè) 水” ?必勝客 49%的伙伴是合資企業(yè) ?關(guān)鍵問(wèn)題:外國(guó)企業(yè)無(wú)法匯回利潤(rùn)(盧布無(wú)法兌換成硬通貨) 如何處理這一問(wèn)題? Pizza Hut Moscow ?What issues did Pizza Hut face before starting operation? ?How were these issues addressed? ?What issues appeared after the restaurant opened? ?How should these be addressed? 案例概述:必勝客在莫斯科 ?必勝客開業(yè)前面臨哪些問(wèn)題? ?開業(yè)后面臨哪些問(wèn)題? ?如何應(yīng)對(duì)這些問(wèn)題? Case Summary: Pizza Hut Moscow ? Difficulties – Communication was difficult – Different concepts of restaurants ?Hygiene days vs. routine hygiene – Construction difficult due to lack of supplies ?Even nuts and bolts needed to be imported – Difficult to get suppliers ?70% USSR sourcing desired to ensure longterm viability ?Difficulty with winter shortages ?Mozzarella unavailable – Couldn’t be made due to poor quality cows – Cows had to be raised differently 案例概述:必勝客在莫斯科 ?困難 – 溝通困難 – 飯店的不同觀念 ?衛(wèi)生日與常規(guī)的衛(wèi)生檢查 – 由于缺乏供應(yīng)商而無(wú)法建設(shè) ?就連最基本的東西都要進(jìn)口 – 難以找到供應(yīng)商 ?70%的前蘇聯(lián)供應(yīng)商希望保持長(zhǎng)期穩(wěn)定 ?冬季的短缺的困難 ?找不到意大利干酪 – 無(wú)法用質(zhì)量差的牛奶生產(chǎn) – 奶牛必須用不同的方法喂養(yǎng) Case Summary: Pizza Hut Moscow ? Difficulties – Quality, reliability unavailable from meat plants – Refrigerated trucks unavailable ? Two restaurants set up: ruble restaurant and hard currency restaurant – Hard currency restaurant more expensive for same items, better service – Hedge against exchange rate risk, get hard currency ? Human Resources – Extremely well educated staff – Unfamiliar with western concepts of qua