internet時(shí)代企業(yè)能力的延伸crm客戶關(guān)系管理(編輯修改稿)
2025-02-05 02:32 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 e creation ? campaign, event, trade and collateral management ? total budget management and tracking ? iMarketing / iStore （網(wǎng)上營(yíng)銷 /網(wǎng)上商店） – allows online merchants to create realtime targeted promotions and personalized remendations 市場(chǎng)管理組件 ? Telemarketing / Telesales （電話營(yíng)銷 /電話銷售） – execute telemarketing campaigns in an highly productive call center environment ( scripting, predictive) ? Marketing Intelligence （市場(chǎng)智能） – monitor marketing activities in a timely manner ? Marketing Encyclopedia （市場(chǎng)百科全書(shū)） – simplify gathering, publicizing and delivery of product and service content 銷售管理組件 ? iStore （網(wǎng)上商店） – enables easy creation, management and personalization of powerful Webbased stores in a secure and personalized environment ? iPay （網(wǎng)上支付） – provides plete electronic payment processing solution designed for application developers, systems integrators and enterprises that need to paymentenable new or existing applications 銷售管理組件 ? Sales Online （在線銷售管理） – B2B direct market sales force automation application which supports account and opportunity management, forecasting, quote generation, marketing encyclopedia integration, productivity tools (tasks, notes, calendar, etc.), and globalization support ? Telesales （電話銷售） – meets the needs of salespeople in a call center environment, including account, lead, opportunity and contact management, quote generation, and order creation 銷售管理組件 ? Mobile Field Sales （移動(dòng)現(xiàn)場(chǎng)銷售） – improves productivity by allowing salespeople to access sales information using mobile devices (Palm, laptop) ? Sales Compensation （傭金管理） – allows flexibility in pensation design and management – ensures timely and accurate pensation payments 銷售管理組件 ? Partner Relationship Management （合作伙伴管理） – mange all aspect of indirect channel from lead routing and sharing, channel opportunity management and forecast, to partner account and performance management ? Sales Intelligence （銷售智能） – enables senior executives, sales managers, and analysts to gain a realtime enterprise view of sales to help them meet quotas, assess current performance, and make continuous improvement 服務(wù)管理組件 ? Customer Intelligence （客戶智能） – view and analyze all customer interactions and transactions ? Customer Support （在線客戶服務(wù)） – manage customer interactions in a call center ? iSupport （網(wǎng)上支持） – online information portal to pro
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