酒店業(yè)電話禮儀培訓ppt(編輯修改稿)
2025-02-02 13:23 本頁面
【文章內(nèi)容簡介】 epeat the message to the caller 準確 — 向?qū)Ψ街貜土粞詢?nèi)容 14 Close The Loop 結(jié)束 ? Deliver messages and plete service requests 將信息送達，落實客人要求的服務(wù) 15 Confidentiality/Security 保密 /安全 ? Never give out room numbers of guests to callers 決不能將客人的房號告訴對方 16 Suggestive Selling 建設(shè)性銷售 ? Listen to the needs of the caller 認真聽取對方需要 ? Offer services to meet those needs that may not be known by the customer 主動提供服務(wù)以滿足客人沒有意識到的需要 17 MAKE TELEPHONE CALLS 打電話 ? Before you make the phone call, you must prepare, so that you can improve your efficiency. ? 在你打電話之前準備好，以便增強你的效率 ? Know the goal of your call ? 知道你打電話的目的 ? Estimate how many times you will spend ? 估算時間 ? Have a lot of message in your hand ? 掌握一些必要的信息 18 ? When you reach the number, please identify your department and yourself. ? 當你打通后，立即報出你的姓名和你部門的名字 “ This is xxx from xxx department.” If you dial the wrong number , tell them, and make apology and good bye. Let the caller hang up first. 如果你打錯了號碼，告訴別人你打錯了，并說聲 “ 道歉 ” “ 再見 ” ，讓對方先掛電話。 “ I’m sorry , I have the wrong number, Byebye.” “ I’m sorry to have bothered you. Byebye.” MAKE TELEPHONE CALLS 打電話 19 ? If the person is not in
教學課件相關(guān)推薦
鄂ICP備17016276號-1