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SETS = TOTAL REVENUE TOTAL ASSETS BENCHMARKING AND BEST PRACTICES ? DELIVERY PERFORMANCE TO REQUEST % (8/20xx) BIC Aver Median ? Pharmas and Chemical ? Computers ? Consumer Packaged Goods ? Defense and Industrial ? Electronic Equipment ? Semiconductors ? Telemunications DELIVERY PERFORMANCE TO REQUEST % ? RANGE – 62% TO 98% ( 20 to 30 % points per Industry Group) ? IMPLICATIONS ? MOST FUNDAMENTAL MEASUREMENT OF CUSTOMER SATISFACTION ? INDICATES HOW WELL THE SUPPLY CHAIN IS CONFIGURED amp。 INTEGRATED DELIVERY PERFORMANCE TO REQUEST % ?BEST PRACTICES ?ORDER TRACKING SYSTEMS TO COMPARE REQUESTED VS ACTUAL DATES AT LINE ITEM LEVEL ?DEMAND VISIBILITY TO SUPPLIERS ?CONSOLIDATION, PACKING AND DELIVERY OUTSOURCED. ?DELIVERY DIRECTLY TO CUSTOMER POINT OF USE ?ON LINE ATP AND ORDER STATUS AVAIL TO CUSTOMER BENCHMARKING AND BEST PRACTICES ? UPSIDE PRODUCTION FLEXIBILITY (8/20xx) DAYS BIC Aver Median ? Pharmas and Chemical 120 ? Computers ? Consumer Packaged Goods ? Defense and Industrial ? Electronic Equipment ? Semiconductors ? Telemunications UPSIDE PRODUCTION FLEXIBILITY Days ? RANGE – 9 to 230 DAYS (6 to 10 times within Industry Group) ? IMPLICATIONS – ? MEASURE OF COMPANY’S SUPPLY FLEXIBILIY ? INCREASE IN PRODUCTION WITHOUT CAPITAL INVESTMENT UPSIDE PRODUCTION FLEXIBILITY Days ? BEST PRACTICES ? EFFECTIVE SUPPLIER PARTNERSHIPS ? SYNCHRONIZING OPERATIONS ACROSS THE COMPANY TO REDUCE RAMP TIME ? HIGH PERFORMANCE MANUFACTURING TECHNIQUES – DEMAND PULL, CELLULAR MFG, MULTI SKILLED FORCE ? BUILD/CONFIGURE TO ORDER – MODULAR DESIGN BENCHMARKING AND BEST PRACTICES ? TOTAL SUPPLY CHAIN MANAGEMENT COSTS (8/20xx) % OF REVENUE ? BIC Aver Median ? Pharmas and Chemical ? Computers ? Consumer Pa