【文章內容簡介】 eloping status of corrective action 應急措施及糾正措施的預期完成時間 The due date to finish correction and preventive action 任何其它的客戶要求，如，了解問題進展和期望的交貨 Other requirements of customer, . the action progress and expected delivery plan 所有與客戶之間的回復均應 記錄。 All reply to customer should be recorded. QE 根據(jù)得到信息 ,依據(jù)三現(xiàn)主義 (現(xiàn)場 ,現(xiàn)物 ,現(xiàn)象 )來確認不良狀況 。 如果是可以目視的不良 ,盡量取得照片或樣品 (確認現(xiàn)物 )。對于不良發(fā)生場所狀況盡量收集詳細的情報 (確認現(xiàn)場 ,現(xiàn)象 )。 QE should confirm the nonconformity base on the received information. If the nonconformity could be got by visual, it should take a picture or get sampling as much as possible. And it should collect more detail information on nonconformity as much as possible. 德信誠 培訓網(wǎng) 更多免費資料下載請進： 好好學習社區(qū) 根本原因分析 Root cause analysis QE 召集跨部門小組成員進行原因分析 ,主要利用工具和方法 : QE ask cross function team member to analyze root cause by tooling and method: 手法 ,如魚骨圖 ,收集 4M1E 的所有變動要因 ,全面分析 ,找出真因 。 QC method, . fish bone chart, collect all alteration factors of 4M1E and find root cause ,why 分析 (5why 分析 ): 對問題現(xiàn)象的發(fā)生原因 (為什么產(chǎn)生 ),流出原因(為什么流出 ),系統(tǒng)原因 (為什么不能防止 ),進行逐步分析 ,最終找到真因 。 Five why analysis: why did it happen, why did it release, why cannot be prevented etc. and analyze step by step to find root cause. 。 Other test method and so on. 若涉及產(chǎn)品的設計或使用功能時 ,QE 應會同工程單位進行產(chǎn)品的測試驗證 ,通過模擬驗證及不良再現(xiàn)以確保找出原因。 If the nonconformity is related to design or usage functions, QE should validate the part by simulation test with Engineer Department to find out root cause. 若為制造管理問題 ,則 QE 會同生產(chǎn)部門對產(chǎn)品生產(chǎn)檢驗記錄進行追溯確認 ,以發(fā)掘異常原因 ,確定影響范圍 ,鎖定不良批次。 If the nonconformity is related to management problem, QE should check the inspection record with Production department and track back the production history. 德信誠 培訓網(wǎng) 更多免費資料下載請進： 好好學習社區(qū) 若為供應商產(chǎn)品問題 ,則由物流部通知供應商進行原因分析 ,確定不良批次并要求其提出 8D改進報告。 If the nonconformity if related to supplier quality, logistics department should ask supplier to analyze the problem and lock out the nonconforming patch and submit 8D report 提出糾正措施 Provide corrective action 依據(jù)找出的根本原因 ,依次對其提出改進對策 ,相關責任部門落實實施。 Provide improving action base on the found root cause and ask relevant department to implement it. 預防再發(fā)與水平展開 Preventive action and horizontal development QE 依客戶投訴內容發(fā)出