【正文】 ...................................11 系統(tǒng)管理（ STM） .............................................................................................11 消息管理（ MGM） ...........................................................................................15 工作管理（ WKM） ............................................................................................16 客戶管理（ CTM） .............................................................................................17 知識庫管理 （ CHM） ........................................................................................18 合同管理（ CPM） .............................................................................................21 產(chǎn)品管理（ PDM） ............................................................................................22 服務(wù)管理（ SVM） .............................................................................................24 銷售管理（ SLM） .............................................................................................25 查詢統(tǒng)計（ QSM） .............................................................................................26 結(jié)構(gòu)模型 .....................................................................................................................277 系統(tǒng)特性 ..............................................................................................................................28 先進(jìn)的體系架構(gòu) .........................................................................................................28 穩(wěn)定的調(diào)度內(nèi)核 .........................................................................................................28 強(qiáng)大的可擴(kuò)展性 .........................................................................................................29 調(diào)度內(nèi)核擴(kuò)展性 .................................................................................................29 系統(tǒng)部署擴(kuò)展性 .................................................................................................29 完備的系統(tǒng)功能 .........................................................................................................29 靈活的系統(tǒng)配置 .........................................................................................................29 動態(tài)的運(yùn)行參數(shù)調(diào)整 .........................................................................................29 自由的流程模板定制 .........................................................................................29 靈活的報表模板定制 .........................................................................................30 堅固的安全特性 .........................................................................................................31 嚴(yán)格的數(shù)據(jù)訪問機(jī)制 .........................................................................................31 實時的系統(tǒng)監(jiān)控手段 .........................................................................................314 / 33 自動的異常捕獲裝置 .........................................................................................31 智能的異常處理向?qū)?.........................................................................................32 可靠的數(shù)據(jù)備份方案 .........................................................................................328 系統(tǒng)要求 ..............................................................................................................................32 硬件環(huán)境 .........................................................................................................