【正文】 tion Strategy Organizations Roles Strategy Communication Strategy Leadership Ownership Strategy IT, Business Processes, Policy, Roles, and Competency Training materials Remendations for new roles, performance measures, responsibilities and work group structures Groundsetting Information, Announcements, and Updates via a variety of vehicles A work of leaders and sponsors to assist everyone in making the transition Accurate updates of where and how the changes are impacting the anization 變革管理的策略 就本專案而言，我們認(rèn)為變革工作應(yīng)由領(lǐng)導(dǎo)、組織與工作、培訓(xùn)以及溝通四個部份切入。 ? 激發(fā)員工工作士氣與潛能，從而提昇工作滿意度與績效。 Accenture, All Rights Reserved I. 變革管理的目標(biāo) II. 變革的策略與方向 III. 變革行動方案 IV. 時間與人力需求 目錄 1 169。共享組織並致力整合 具綜效的功能 追求 服務(wù)品質(zhì) 和 營運(yùn)模式不斷的改善 ，以降低次集團(tuán)整體 營運(yùn)成本 和 創(chuàng)造利潤 的目標(biāo)。 Accenture, All Rights Reserved C H AR AC T E R I S T I C S 1 2 3 4 5 6 7 8 9 101 AM OUNT ? ? ? ? ? ? ? ? ? ?2 S C OP E ? ? ? ? ? ? ? ? ? ?3 T I M E ? ? ? ? ? ? ? ? ? ?4 T R ANS FERAB I L I T Y ? ? ? ? ? ? ? ? ? ?5 P R E D I C T AB I L I T Y ? ? ? ? ? ? ? ? ? ?6 AB I L I T Y ? ? ? ? ? ? ? ? ? ?7 W I L L I NGNES S ? ? ? ? ? ? ? ? ? ?8 V AL U E S ? ? ? ? ? ? ? ? ? ?9 E M OT I ONS ? ? ? ? ? ? ? ? ? ?1 0 KNOW L E D GE ? ? ? ? ? ? ? ? ? ?1 1 B E H AV I OR S ? ? ? ? ? ? ? ? ? ?1 2 L OG I S T I C S ? ? ? ? ? ? ? ? ? ?1 3 E C ONO M I C S ? ? ? ? ? ? ? ? ? ?1 4 P OL I T I C S ? ? ? ? ? ? ? ? ? ?I II IIIL o w R is k C a ut ion H ig h Ris kOp p o r t un it y D a ng e rWe should Deliver... Building leadership and ownership for 711 at all levels in the anization through a work of cascading sponsors mitted to the success of 711. Cascading Sponsorship Assessing the impact of 711 and helping sponsors manage resistance to change. This program will be overseen through quarterly assessments and remendations of opportunity and risk . Impact Assessment/Remendations ? Plan for implementing leadership and ownership ? Activities for implementing cascading sponsorship ? Network and infrastructure within which the cascading sponsors operate and municate ? Orientation and periodic education and status sessions with sponsors ? Periodic assessment of opportunities and risks in the anization. 變革管理的機(jī)會－領(lǐng)導(dǎo)方面 在領(lǐng)導(dǎo)方面，變革管理的目的在於取得整個組織的領(lǐng)導(dǎo)階層的全力倡導(dǎo)與支持。 9 169。 Accenture, All Rights Reserved I. 變革管理的目標(biāo) II. 變革的策略與方向 III. 變革行動方案 IV. 時間與人力需求 目錄 17 169。 Accenture, All Rights Reserved Analysis Perform Audience Analysis Perform Business Process Analysis Conduct Focus Groups Executive Interviews Conceptual Design Detailed Design Training Documentation Planning Design Media Templates Identify Training Available Internally Identify External Providers for Training Development Tailor Courses to 711?s training requirements Develop custom courses for courses not found internally or externally Implementation Deliver Training Trainer Administration Student Administration Classroom Administration User Support Establish Help Desk Create Expert User program Develop Job Aids Provide OnLine Help Training Curriculum Definition Media Definition Run Cost Model Contract with Vendors Design Custom Courses Identify Training Needs not available externally or internally Measure Performance ? Training Requirements Matrix ? Curriculum Plan ? Media Strategy ? Cost Model ? Media Standards ? Training Documentation ? Training Courses ? Rollout Program ? Performance Measurement Tools Principal Products 在培訓(xùn)方面，變革工作將包