【正文】 llance audits at least once within each consecutive 12month period. Service parts and materials applicability does not include aftermarket (see Glossary) parts or supplier. If in doubt regarding QS9000 applicability, contact your customer. Only those suppliers meeting the Applicability definition are required to achieve pliance/registration. Any site may elect to pursue third party registration。s quality system and described in the supplier39。s anizational goals and the expectations and needs of its customers. The supplier shall ensure that this policy is understood, implemented and maintained at all levels of the anization. 管理責(zé)任 品質(zhì)政策 供應(yīng)商負(fù)經(jīng)營責(zé)任之管理階層應(yīng)界定並明文記載其對品質(zhì)所持之政策 ,包含品質(zhì)目標(biāo)與對品質(zhì)之承諾。 preventive actions, product design and development). 組織 責(zé)任與授權(quán) 從事影響品質(zhì)之管理、執(zhí)行與驗(yàn)證等工作人員均應(yīng)予以界定和明文記載其責(zé)任 , 授權(quán)與相互關(guān)係 , 尤其是那些需要組織賦予自由度和授權(quán)以從事下列活動之人員 : a) 發(fā)起行動以預(yù)防任何有關(guān)產(chǎn)品、流程、品質(zhì)系統(tǒng)不合格情事的發(fā)生 。s management for review and as a basis for improvement of the quality system. 管理代表 供應(yīng)商負(fù)經(jīng)營責(zé)任之管理階層應(yīng)指派供應(yīng)商管理階層其中一員 , 明定其授權(quán)且不受其它職務(wù)責(zé)任影響以從事下列活動 a) 確保品質(zhì)系統(tǒng)依本國際標(biāo)準(zhǔn)建立、實(shí)施與維持 ,及 b) 將品質(zhì)系統(tǒng)的運(yùn)作成效向供應(yīng)商管理階層報(bào)告以供其審查 , 並作為品質(zhì)系統(tǒng)改善之依據(jù)。此項(xiàng)審查的記錄應(yīng)予維持 (參閱QS9000 3rd Edition 19981013 Page 9 ). )。應(yīng)採用客觀的流程來 定義範(fàn)圍及 收集資訊，包括收集資訊的頻次及方式。 Customer Satisfaction The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. ? NOTE: Consideration should be given to internal, external and final customers. 顧客滿意 供應(yīng)商應(yīng)制定一套決定顧客滿意的書面程序﹐程序包括決定的頻次及如何確保其客觀性和有效性。 備註 6: 品質(zhì)手冊的指導(dǎo)綱要請參閱 ISO 10013。品質(zhì)規(guī)劃應(yīng)與供應(yīng)商品質(zhì)系統(tǒng)的所有其他要求一致 , 並以適合供應(yīng)商作業(yè)方法的格式將其文書化。 f) the identification of suitable verification at appropriate stages in the realization of product。 NOTE 8 The quality plans referred to [see ] may be in the form of a reference to the appropriate documented procedures that form an integral part of the supplier39。 g) 釐清所有性能與要求的允收標(biāo)準(zhǔn) ,包括那些具主觀因素者 。 d) the updating as necessary of quality control, inspection and testing techniques, including the development of new instrumentation。s quality system and shall be documented in a format to suit the supplier39。供應(yīng)商應(yīng)準(zhǔn)備一份涵蓋本國際標(biāo)準(zhǔn)要求的品質(zhì)手冊。 數(shù)據(jù)和資訊中所顯示之趨勢應(yīng)與整體經(jīng)營目標(biāo)的進(jìn)展相比較﹐並轉(zhuǎn)化成據(jù)以行動的資訊以支持 : 1）顧客相關(guān)問題解決方案的優(yōu)先順序。這些目標(biāo)和計(jì)劃的擬定需依據(jù)競爭產(chǎn)品的分析﹐汽車工業(yè)內(nèi)外的標(biāo)竿以及供應(yīng)商自身的商品。s management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness in satisfying the requirements of this International Standard and the supplier39。s management with executive responsibility shall appoint a member of the supplier39。 d) verify the implementation of solutions。ASVQ, Edizione marzo 1997 [italian Automotive Industry Quality Requirements] ? EAQF94 Evaluation Qualite Fournisseur, 1994 Edition plus QS9000 Appendix to EAQF March 1997 Edition, [French Automotive Industry Quality Requirements] ? Qualitatsmanagement in der Automobilindustrie QMSystemaudit 3. Vollstandig uberarbeitete Auflage 1996/1, July, 1996 [German Automotive Industry Quality Requirements] ? QS9000 3rd Edition 19981013 Page 7 管理階層的責(zé)任 Management Responsibility Element Management Responsibility Element Quality Policy The supplier39。 2) 工模具及設(shè)備業(yè) , 合併應(yīng)用 Chrysler, Ford及 GM 所發(fā)行的工模具及設(shè)備 (TE)補(bǔ)充要求 . 對於 TE 補(bǔ)充要求 的第三者登錄將由 Chrysler, Ford 及GM 於適當(dāng)時(shí)機(jī)宣佈 . Site場所的定義 (參閱詞彙 )是指具附加價(jià)值生產(chǎn)製程發(fā)生的地點(diǎn) (參閱詞彙 ), 諸如工程 , 採購 , 內(nèi)部離線庫房等遠(yuǎn)距地點(diǎn) , 乃支援Site的運(yùn)作 , 皆應(yīng)被稽核 , 但這些遠(yuǎn)距地點(diǎn)無法取得獨(dú)立的 QS9000 登錄 .初次評鑑及定期追查計(jì)畫都應(yīng)包括各個(gè)遠(yuǎn)距 地點(diǎn) , 如果遠(yuǎn)距地點(diǎn)是屬於設(shè)計(jì)功能者 , 則每 12 個(gè)月期間應(yīng)最少執(zhí)行定期追查乙次 . 服務(wù)零件及材料其適用性並不包括後修市場(參閱詞彙 )零件或供應(yīng)商 . 如對 QS9000 的用性有所疑問時(shí) , 請聯(lián)絡(luò)您的顧客 . 只有那些契合本段 適用 定義的供應(yīng)商被要求達(dá)成 QS9000 的符合 /登錄 .任一 site場所都可選擇進(jìn)行第三者登錄 , 而這樣的場所應(yīng)有品質(zhì)記錄 (參閱 )為佐證以展示具備能力滿足所有 QS9000 的要求 , 但記錄中的PPAP 零件送樣申請書除外 . 只有 的服務(wù)或是 ISO9002 系統(tǒng)中的 設(shè)計(jì)管制可經(jīng)認(rèn)證團(tuán)體認(rèn)定為不適用 . 商業(yè) /獨(dú)立的實(shí)驗(yàn)設(shè)施無法取得 QS9000 登錄 . 本文件取代 1995 之前下列廠商公佈的各項(xiàng)標(biāo)準(zhǔn) : Chrysler的 Supplier Quality Assurance Manual, Ford 的 Q101 Quality System Standard, 北美 GM的 Target for Excellence, 歐洲 GM 的 General Quality Standard for QS9000 3rd Edition 19981013 Page 4 Manufacturers39。s Q101 Quality System Standard, and General Motors39。 however, such sites shall have demonstrated capability to ply with all QS9000 requirements as evidenced by records (see ) except for customer approval of the PPAP Part Submission Warrant. Only : Servicing (and : Design Control for ISO 9002) may be determined as not applicable by the certification body / registrar. Commercial/independent laboratory facilities cannot be registered to QS9000. This document supersedes all editions of Chrysler39。s quality manual (see Glossary). QS9000 is an input document for development of a quality manual. See the Quality System Documentation Progression on page 6 for an illustration of the typical levels of documentation. ? 應(yīng)用 Chrysler, Ford, GM, 卡車製造廠及其他採用本文件的公司要求各供應(yīng)商依據(jù)其顧客的時(shí)間表建立執(zhí)行一個(gè)基於 QS9000 的有效品質(zhì)系統(tǒng) , 並將其書面化 . 供應(yīng)商的品質(zhì)系統(tǒng)應(yīng)結(jié)合 QS9000 的所有要求並將其書於供應(yīng)商的品質(zhì)手冊 (參閱詞彙 ). QS9000 於供應(yīng)商發(fā)展其品質(zhì)手冊時(shí)為其依據(jù)文件之一 . 參閱第六頁的品質(zhì)系統(tǒng)文件發(fā)展圖以瞭解文件的典型階層 . Conformance to QS9000 will be evaluated using the process described in Appendix A. Each customer will continue to develop unique supplier ratings. Third party registration to QS9000 will be accepted and will be required by some customers (refer to Section II: CustomerSpecific Requirements). Verification of conformance to ISO 9001 (or ISO 9002 for supplier