【正文】 you ? 1 Can I help you? 我能幫你嗎 ? 1 What can I do for you ? 我能為你作什么 ? May I take your bag for you? 我可以為你拿你的手提包嗎？ 2 May I help you with your suitcase? 我能幫你拿你的箱子嗎？ 2 Would you like me to call a taxi for you ? 你需要我為你叫一輛出租車(chē)嗎？ 2 Thank you very much. 非常感謝 2 Thanks for the trouble . 麻煩你了 2 It’s very kind of you? 你真是太好了 2 No, thanks. 不用了，謝謝 感謝語(yǔ)及應(yīng)答 2 You’re wele. 歡迎你 2 Not at all. 不用謝 2 That’s all right. 沒(méi)關(guān)系 Don’t mention it. 別提了 3 It’s my pleasure. 這是我的榮幸 表示歡迎 3 Wele ,sir(madam). 歡迎光臨，先生（小姐） 3 Wele to our hotel ,sir (madam). 歡迎光臨我們酒店，先生（小姐） 3 Wele to our western restaurant. 歡迎來(lái)我們西餐廳 3 We’re glad to have you here. 我們很高興你來(lái)到之兒 3 I’m always at your service ,sir (madam). 隨時(shí)為你效勞 ,先生 (小姐 ). 道歉 3 I’m sorry, sir (madam). 對(duì)不起 ,先生 (小姐 ). 3 I’m very sorry. 非常抱歉 . 3 I’m sorry to trouble you. 對(duì)不起打擾你了 . I’m sorry to have taken so much of your time. 對(duì)不起占用你太多時(shí)間了 . 4 I’m sorry to have kept you waiting . 對(duì)不起讓你久等 . 4 Excuse me for interrupting you. 原諒我打撓你了 . 4 I hope you’ll five me. 我希望你能原諒我 . 對(duì)道歉語(yǔ)的應(yīng)答 4 It doesn’t mater. 沒(méi)關(guān)系 . 4 It’s nothing. 沒(méi)什么 . 4 Never mind. 別放在心上 . 4 That’s nothing. 沒(méi)什么 . 4 Don’t bother about that. 別再想它 . 4 Don’t worry about it. 別擔(dān)心 . 50、 Don’t apologize, It was my fault. 別道歉 ,這是我的錯(cuò) . (二 ) 客房服務(wù)常見(jiàn)用語(yǔ) 1． Housekeeping． May I e in？ 我是客房的，可以進(jìn)來(lái)嗎？ 2． When would you like me to do your room， sir？ 您要我什么時(shí)間來(lái)給你打掃房間呢，先生？ 3． You can do it now if you like． 如果您愿意，現(xiàn)在就可以打掃。 6． May I do the turndown service for you now？ 現(xiàn)在可以為您收拾房間了嗎？ 7． Oh， thank you． But you see， we are having some friends over． 噢，謝謝，但你知道我們邀請(qǐng)了一些朋友過(guò)來(lái)聚聚。 10． Would you tidy up a bit in the bathroom？ 請(qǐng)整理一下浴室好嗎？ 11． I39。s growing dark． Would you like me to draw the curtains for you？ 天黑下來(lái)了，要不要我拉上窗簾？ 14． Is there anything I can do for you？ 您還有什么事要我做嗎？ 15． I39。 19． Please tell us or notify in the list whether you need your clothes ironed， washed，drycleaned or mended and also what time you want to get them back． 請(qǐng)告訴我們或在洗衣單上寫(xiě)明您的衣服是否需要熨燙、水洗、干洗或縫補(bǔ)，還要寫(xiě)明何時(shí)需要取衣服。ll dryclean the dress． 我們將干洗這條裙子。d like this sweater to be washed by hand in cold water． 這件毛衣要用冷水手洗。 32． She said it was too much for her． 她說(shuō)這使她難以忍受。 35． No problem， sir． 沒(méi)問(wèn)題，先生。 37． Could you wait till tomorrow？ 等到明天好嗎？ 38． I hope we39。 41． Please get me a brighter one． 請(qǐng)給我換個(gè)亮的。 44． There seems to be something wrong with the toilet． 我房間里的抽水馬桶好像出了點(diǎn)毛病。s the trouble？ 哪兒壞啦？ 47． The toilet doesn39。噢，堵住了。 51． Ah， I39。 53． I39。 56． Please wait just a few minutes． 請(qǐng)稍等幾分鐘。 59． So I would like to request an early morning call． 因此我想讓你們明天早上叫醒我。ll have to be on the road by 7 o39。 67． Would you like a morning call？ 您要叫醒服務(wù)嗎？ 68． I want to go to the Bund to enjoy the morning scenery there． 我想到外灘去欣賞那兒的景色。 72． Just a moment (a minute),please. 請(qǐng)稍等一下。 77． Well, we39。如果有的話，我會(huì)及時(shí)給你送來(lái)的。s your clean laundry. You39。 86． What is there in the wallet? 皮夾子里有些什么 ? 87． My daughter39。 91． Please bring some chairs for me. 請(qǐng)拿幾把椅子來(lái)。 95． I feel a bit cold when I sleep. Please get me a blanket. 我睡得有點(diǎn)冷，請(qǐng)給我加一條毯子。 98． Just a moment, I39。 Good evening ,miss Price 晚上好 ,普萊絲小姐 。 Nice to meet you ,sir. 見(jiàn)到你真高興 ， 先生 .。 1 you’re wanted on the phone, Captain Smith. 史密斯船長(zhǎng) ,有你的電話 。 4． I would like you to go and get me a flask of hot water． 我想請(qǐng)你給我拿一瓶開(kāi)水來(lái)。 8． Could you e back in three hours？ 你能不能過(guò) 3 小時(shí)再來(lái)整理？ 9． Certainly， madam． I39。ve just taken a bath and it is quite a mess now． 我剛洗了澡，那兒亂糟糟的。m always at your service． 樂(lè)意效勞。 20． What if there is any laundry damage？ 如果你們洗衣時(shí)損壞了衣服怎么辦？ 21． In such a case， the hotel should certainly pay for it． 如果是這樣，飯店當(dāng)然應(yīng)該賠償。 26． We39。 30． Can you change the room for me？ It39。 33． I39。 36． We39。ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． 我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺(jué)。 42． Certainly， sir． I39。 45． We39。t flush． 抽水馬桶不放水了。 49． The water tap drips all night long． 水龍頭一整夜滴水。m afraid there39。m sorry． May I have a look at it？ 很遺憾，我可以看看嗎？ 54． I39。 57． The TV set is not working well． 電視機(jī)有毛病了。 60． At what time would you like us to call you tomorrow morning？ 您想讓我們明天早上什么時(shí)候叫醒您？ 61． But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o39。clock at the latest． 就是說(shuō)我明天早晨最遲也要 7 點(diǎn)鐘上路。 69． At what time do you want me to call you up， sir？ 您要我什么時(shí)候叫醒您？ 70． At 6 sharp tomorrow morning， please． 請(qǐng)?jiān)诿髟?6 點(diǎn)鐘。 73． I39。ll send tea into the room when the visitors e. 好，客人來(lái)訪我們會(huì)端茶進(jìn)來(lái)的。 80． Why did you e in without my permission? 你為什么沒(méi)經(jīng)我允許就進(jìn)來(lái)了 ? 81． It39。d better check it. 衣服洗好了，請(qǐng)您過(guò)目。s photo and some money. 有一張我女兒的照片，還有一些錢(qián)。 92． Please get me some soap. 衛(wèi)生間的肥皂要添了。 96． I need another pillow. 我需要加一只枕頭。ll do it right now. 請(qǐng)稍等一下，我馬上給你辦好。 How are you today ,Mr. Brown ? 你今天好嗎 ?布朗先生 .。 Are you Mrs. Best? 你是貝絲特夫人嗎 ? You must be professor Ford. 你一定是福特教授 。 1 Wele to our hotel, miss Henry. 歡迎來(lái)到我們酒店 ,享利小姐。 5． I39。ll let the overnight staff know． 當(dāng)然可以，女士。 12． Besides， please bring us a bottle of just boiled water． 此外，請(qǐng)給我們帶瓶剛燒開(kāi)的水來(lái)。 16． Excuse me． Have you any laundry？ 對(duì)不起，請(qǐng)問(wèn)有沒(méi)有要洗的衣服？ 17． The laundry man is here to collect it． 洗衣房服務(wù)員來(lái)這兒收要洗的衣服了。 22． Could you send someone up for my laundry， please？ 請(qǐng)問(wèn)，你們能派人來(lái)收要洗的衣服嗎？ 23． A valet will be up in a few minutes． 洗熨工馬上就到。ll stitch it before washing． 我們會(huì)在洗之前把襯里縫好。s too noisy． 能給我換個(gè)房間嗎？這兒太吵了。m awfully sorry， sir． 非常對(duì)不起，先生。ll manage it， but we don39。 39． And if there is anything more you need， please let us know． 如果還需要?jiǎng)e的什么東西，請(qǐng)告訴我們。ll be back right away． 好的，先生，我馬上就回來(lái)。ll send someone to repair it immediately． 我們會(huì)馬上派人來(lái)修