某項目管理培訓課件(文件)
【正文】 ance ?Quality Control ?Prevention Costs ?Appraisal Costs ?Failure Costs ?Internal ?External ?Checklist ?Pareto diagrams ?CauseandEffect diagram Pareto Diagram Sample 交易出錯原因統(tǒng)計874438251910 93 21020406080100總行NIC網(wǎng)絡故障PIN錯誤發(fā)卡行卡系統(tǒng)超時 發(fā)卡行卡系統(tǒng)拒絕發(fā)卡行沒連入NIC/NAP未知金額不足 帳戶錯誤Mac Key Error待確定出錯原因出錯筆數(shù)交易筆數(shù)?Outputs: ?Acceptance decisions ?Rework ?Quality improvement ?Process adjustments ?Identifying, documenting, assigning ?roles, responsibilities, reporting relationships ?RAM 專業(yè)知識 組織協(xié)調(diào)能力 操作型 專家型 協(xié)調(diào)型 決策型 ?與職能部門或其他項目的經(jīng)理談判 ?預先指定的 ?從外部獲得（采購） 典型的項目經(jīng)理有 75% 90%的時間用于溝通 ?Communications Planning ?Communications Distribution ?Performance Reporting ?Administrative Closure 每人年平均編程量（千行）15843 051015很小 2 16 64 512?Planning ?Organizing ?Leadership ?Control ?項目經(jīng)理有 75% 90%的時間用于溝通 ?正式任命 ?獎勵 ?懲罰 ?專業(yè)能力 ?人格魅力 ?X理論：認為一般情況下工人都是懶惰的，需要監(jiān)管 ?Y理論：假設工人們不受到監(jiān)管時也都愿意工作 ?Status reporting ?Progress reporting ?Forecasting ? BCWS: Budgeted Cost of Work Scheduled ? ACWP: Actual Cost of Work Performed ? BCWP(EV): Budgeted Cost of Work Performed ? CV: Cost Variance ?CV = BCWP ACWP ? SV: Schedule Variance ?SV = BCWP BCWS ? CPI: Cost Performance Index ?CPI = BCWP / ACWP ?BAC: Budgeted At Completion ?EAC: Estimated At Completion ?Actualstodate + Remaining Budget / CPI ?Actualstodat
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