何為服務(wù)業(yè)(文件)
【正文】 效應(yīng) 外部服務(wù)品質(zhì) 內(nèi)部服務(wù)品質(zhì) Employee satisfaction Employee retention Customer satisfaction Customer retention Profit ? 公司要想藉由人力資源 (people)取得經(jīng)營優(yōu)勢 ,則其人力資源需具備下列條件 ? 資源具有價值性 (The resources must be of value) ? 資源具有稀有性 (The resources must be rare) ? 資源需妥善配置 (The resources must be anized) ? 資源無法被模仿 (The resources must be difficult to imitate) Goals of HRM ? “ ARM” 吸引 (attract), 保留 (retain)並激勵 (motivate)員工 ? Integrate individuals goals to meet anization’ s goals. 結(jié)合公司發(fā)展計畫及員工個人生涯計畫 HRM Functions ? Staffing ? Planning, recruitment, and selection ? Training and development ? Socialization, orientation, training, and development ? Motivation ? Job design, pensation, benefits, performance evaluation, and employee involvement ? Maintenance ? Employee mitment, munication, employee relation 人力資源管理之內(nèi)外環(huán)境衝擊 外部環(huán)境衝擊 政府法令 企業(yè)全球化 競爭白熱化 成本精簡 科技取代人力 HRM Staffing Training Motivation Maintenance 內(nèi)部體質(zhì)改變 人力多元化 工作態(tài)度改變 外部環(huán)境衝擊 ? 政府法令 ? 勞基法 ? 週休二日 ? 對 HR影響 ?薪資標(biāo)準(zhǔn) ?人力調(diào)配 ? Globalization企業(yè)全球化
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