【正文】 果 ) and Performance Measures (量度標準 ) ? Based on the Balanced Scorecard System 均衡績分表系統(tǒng) What is a BalancedScorecard 均衡績分表 ? ? It is a new framework (Kaplan Norton) integrating performance measures derived directly from business strategy, which allows a pany to: translate its strategy into action。 turn measures into a performance management process. Barriers in Strategic Management (策略管理 ) of Organizational Performance (組織表現(xiàn) ) The Management System: ? Vision are not actionable ? Strategy not linked to departmental and individual goals ? Strategy not linked to resource allocation ? Feedback is tactical, not strategic Barriers in Strategic Management of Organizational Performance The Traditional Financial Measurement System: (傳統(tǒng)的財務(wù)管理 ) ? Retrospective ? Fail to predict future performance ? Plays down on strategic determinants for long term success ? Unable to measure and manage such determinants What is a BalancedScorecard? ? How do customers see us? (customer perspective 客戶觀點 ) ? What must we excel at? (internal perspective 內(nèi)部財務(wù) ) ? How can we continue to improve and create value? (innovation growth perspective 創(chuàng)新及不斷學(xué)習(xí) ) The principal framework of the balanced scorecard allows managers to look at the business from four important perspectives: ? How do we look to shareholders? (financial perspective 財務(wù)方面 ) What is a BalancedScorecard? These four criticalsuccess factors: Customer Satisfaction, Internal Business Process, Innovation Learning of the Organization, plus Financial Perspective, are regarded as the drivers of future financial achievement for their significant impact on anizational performance. What is a BalancedScorecard? Customer Satisfaction 滿足客戶 to stay petitive, we need to satisfy our customers’ requirements. ? In a broad sense, customers are mainly concerned about time, quality, service cost。 Performance Management Organizational Human Resource Development Division Hong Kong Productivity Council Seminar Content ? Why is PM Important to Business Performance? ? What is PM? ? The PM Cycle ? Effective PM System ? Identification of Individual Performance Measures ? What is Balanced Scorecard? ? Barriers in Strategic Management of Organizational Performance ? How does a Balanced Scorecard Translate Company Strategy into Action? ? Framework of a Balanced Scorecard Performance Measurement System ? Action Required for Implementation of an Effective PM Why is Performance Management (工作表現(xiàn)管理制度 ) Important to Business Performance? 改善工作程序 員工態(tài)度改變 接受變革 External Pressures 外來壓力 修訂營運策略 提 高 生 產(chǎn) 力 宏觀環(huán)境 : 公司 : 個人 : 提出人力管理變革 工作表現(xiàn) 管理制度 Why is Performance Management (工作表現(xiàn)管理制度 ) Important to Business Performance? Benefits to Individuals ? Better understanding on performance standards ? Better development opportunities ? Motivated as it is a fairer system to measure employees’ performance ? Improved relationship with supervisors ? Improved individual performance Why is Performance Management (工作表現(xiàn)管理制度 ) Important to Business Performance? Benefits to Organisation ? Effective monitoring system ? Better understanding on performance standards ? Organisation’ s expectations can be clearly municated ? Link individuals’ work output to anisational goals ? Better morale ? Shape anisation’ s culture Why is Performance Management (工作表現(xiàn)管理制度 ) Important to Business Performance? Ultimate Benefits to Organization Business Results Drive What is Performance Management (工作表現(xiàn)管理制度 ) ? “ A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved。 ? However, we must be sensitive to other value add