客房部-wenkub
2024-10-10 13 本頁(yè)面
【正文】 與 人員聘用過(guò)程。明確各崗位的職責(zé)范圍和具體工作任務(wù)，規(guī)定每項(xiàng)工作的基本要求及達(dá)不到要求應(yīng) 承擔(dān)的責(zé)任，賦予為履行職責(zé)所必需的權(quán)力?？头坎拷?jīng)理借助 于管理系統(tǒng)，根據(jù)本部門的計(jì)劃，對(duì)下級(jí)部門的管理人員及員工下達(dá)任務(wù)，布置工作，并進(jìn)行指導(dǎo) 和監(jiān)督?？偨Y(jié)人：第三篇：客房部Housekeeping Floor attendant 樓層服務(wù)員Bellman行李員(FA)The floor attendants work at the public area of certain usually give information and answer questions about the room facilities, supply the room with items that required by are also expected to run errands for guests such as filling guests’ requests for special pillows, extra hangers, cribs for infants, irons and ironing boards, and hair dryers.(RA)The actual work of cleaning and caring for the guest is performed by the room employees are usually duties include making or changing beds,dusting furniture ,cleaning floors and vacuuming carpets,washing bathrooms,replacing towels and supplying the room with items that are specified by hotel or some hotel ,there is a nightly “turndown service ”,in which the bed coves are turned down to make the bed look more inviting.(RAs do the checkout rooms first unless there is a many guests check out and leave the rooms they stayed in are called checkout have to get these rooms ready for sale by the Front Office.)NotesMay I do your room now? 我現(xiàn)在可以打掃房間了么?I need some hot water to wash down medicine after always do the checkout room first,unless there is a ,一般來(lái)說(shuō), have to get these rooms ready for sale by the front , sevice 做夜床I go off at 10:30 我十點(diǎn)半下班the overnight staff 夜班服務(wù)員tidying up a bit 稍微整理一下Right away 馬上就弄LaundryHave you any laundry?您有衣服要洗么?I’d like to have this laundry done , form 洗衣單It is in the drawer of the writing I don’t want these shirts drycleaned干洗soft soap液體或者半液體肥皂It might shrink otherwise否則可能會(huì)縮水embroidered item 繡花衣物Madam,a button is missing on your will sew a new one for ,您的襯衣上有一顆紐扣掉了, callor is a bit I’m afraid you can’t do a thing May I take this back to the valet?我可以把它帶給洗衣工看看么? Terribly sorry for the the same day service當(dāng)日可取服務(wù)Is this for pressing only ?這件衣服只需要熨燙么?We have a special four hour I am sorry but we don’t have the special equipment ,我們沒(méi)有所需要的特殊設(shè)備We can only do simple ’ll refund the cost of the laundry and the new color will runPlease wash it by do not use bleach/detergent.第四篇：客房部職責(zé)客房部經(jīng)理崗位職責(zé)全面
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